Grayson Sloan
Simpsonville,SC
Summary
IT Specialist with a proven track record at InvestiNet, excelling in project implementation and problem-solving. Expert in Microsoft 365 and AWS management, I effectively led IT initiatives and enhanced SOC II compliance, ensuring robust security controls. My strong communication skills fostered clear user engagement during transitions and upgrades.
Overview
10
10
years of professional experience
Work History
IT Specialist
InvestiNet
Greenville, SC
11.2021 - Current
- Led projects implementing new IT software and hardware, while providing clear communication to end users about the changes involved.
- Managed IT support requests, resolving technical issues for employees through Jira Service Management to enhance user experience.
- Developed IT procedure documentation and user guides for Microsoft 365, AWS, and Windows desktop architecture to facilitate user onboarding and support.
- Contributed to SOC II compliance by providing detailed responses and evidence for IT security controls, policies, and audit requirements, ensuring adherence to regulatory standards.
IT Technician
PremierePC
Mauldin, SC
11.2020 - 11.2021
- Provided remote IT support for 60+ small and mid-sized businesses, resolving desktop, server, and network issues to enhance operational continuity.
- Monitored and maintained client networks and firewalls, ensuring optimal uptime and security across Cisco Meraki, Dell SonicWALL, and UniFi infrastructure.
- Addressed security alerts, malware incidents, and access issues, effectively minimizing disruptions to business operations.
Workplace Support Analyst
RL Canning
09.2018 - 11.2020
- Delivered server, desktop, and network troubleshooting support for 500+ computers, servers, and copiers across multiple sites, enhancing operational reliability for Honeywell Inc.
- Executed break/fix support for displays, motherboards, batteries, and power supplies for desktops and laptops, ensuring minimal downtime for users.
- Designed and set up new PC equipment daily for efficient operation.
Helpdesk Administrator/Internal IT
Sharp Business Systems
11.2015 - 09.2018
- Implemented and maintained SAN, NAS, and routing hardware and software, ensuring reliable data access for a multi-million-dollar company.
- Administered security protocols for Windows OS servers and PCs, safeguarding company data against unauthorized access.
- Worked with initial setup and ongoing maintenance of copiers, printers, PCs, and servers, both in-house and for customers.
- Troubleshot network issues for customers remotely, enhancing operational efficiency for PCs and multi-function printers.
Education
BA - Vocal Performance
North Greenville University
Tigerville, SC05.2015
Skills
- Problem solving
- Communication
- Project implementation
- Server administration
- Microsoft 365
- AWS management
Timeline
IT Specialist
InvestiNet
11.2021 - Current
IT Technician
PremierePC
11.2020 - 11.2021
Workplace Support Analyst
RL Canning
09.2018 - 11.2020
Helpdesk Administrator/Internal IT
Sharp Business Systems
11.2015 - 09.2018
BA - Vocal Performance
North Greenville University