Samuel Cook
Dover,FL
Summary
Detail-oriented IT support professional with hands-on experience in user account administration, daily troubleshooting, network support, and AV system management. Known for resolving staff technology issues, maintaining secure access, and providing helpful customer service in fast-paced retail settings.
Overview
2
2
Languages
16
16
years of professional experience
Work History
IT Specialist
Rich Valley Church
Valrico, Florida
08.2010 - Current
- Managed user accounts, passwords, and access permissions for church platforms to ensure secure access.
- Installed and updated software, hardware, and security tools across church devices.
- Resolved daily computer and network issues for Rich Valley Church staff, enhancing operational efficiency.
- Monitored backups, system health, and data protection for church records.
- Provided technology support for ministries, meetings, and special church events, facilitating smooth operations.
- Operated audio and video equipment during worship services to enhance congregational experience.
Bakery Assistant and Stocker
Fresh Market Inc.
Valrico, FL
05.2023 - 01.2024
- Rotated Fresh Market bakery stock following freshness and quality standards.
- Organized and refreshed Fresh Market bakery cases to enhance product visibility and customer appeal.
- Followed Fresh Market food safety procedures during daily bakery tasks.
- Communicated Fresh Market customer requests to bakery staff clearly and professionally.
- Streamlined supply retrieval for bakers during peak hours to ensure efficient bakery operations.
- Maintained a clean and sanitary work area throughout the day.
- Cleaned bakery equipment and work surfaces to maintain hygiene standards. Fresh Market bakery equipment, trays, and work surfaces.
- Washed preparation utensils, tools, and machinery by hand and using an industrial dishwasher; segregating used utensils from clean to prevent cross-contamination.
- Provided detailed product information and took orders at front counter, enhancing customer service experience.
Cashier and Stocker
Southeastern University
Lakeland, FL
08.2021 - 10.2021
- Assisted campus customers with textbook, supply, and merchandise needs, processed sales transactions through point-of-sale system, efficiently handled textbook returns, exchanges, and special orders, and organized course materials on shelves for easy access by students and streamlined bookstore inventory.
- Processed sales transactions through point-of-sale register and card payment systems.
- Assisted students and staff with textbook, supplies, and merchandise selections.
- Received, unpacked, and stocked bookstore shipments and course materials.
Skills
- User account administration
- Network troubleshooting
- Help desk support
- AV technology management
- System maintenance
- Technical training delivery
- Problem solving
- Attention to detail
- Time management
- Task prioritization
- Customer service
- Effective communication
- Technical support
- Conflict resolution
- Refunds processing
- Retail sales customer service
- Complaint handling
- Critical thinking
- Typing proficiency
- Proofreading
- Payment processing
- Problem-solving
- Retail marketing
- Positive and professional
- Product knowledge
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Bakery Assistant and Stocker
Fresh Market Inc.
05.2023 - 01.2024
Cashier and Stocker
Southeastern University
08.2021 - 10.2021
IT Specialist
Rich Valley Church
08.2010 - Current