Deshon Bowen
IT Professional
Oklahoma City,OK
Summary
IT Support Specialist / Desktop Support Technician with experience supporting enterprise environments of up to 20,000 users. Proven track record of resolving 500+ support tickets, configuring 100+ devices, reducing downtime through efficient troubleshooting, and delivering exceptional customer service. Veteran with strong problem-solving, communication, and team collaboration skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Configuration Specialist
Navanta/BANKONIT
Oklahoma City, OK
06.2024 - 12.2024
- Resolved 500+ technical support cases while maintaining high customer satisfaction and service-level expectations.
- Configured, deployed, and customized more than 100 laptops, desktops, and mobile devices for client environments.
- Reconfigured and prepared 40+ systems for third-party client deployments, ensuring compliance with technical specifications.
- Performed hardware and software installations, upgrades, and troubleshooting to maximize device performance and reliability.
- Created and maintained technical documentation and knowledge base articles that improved troubleshooting efficiency and team productivity.
- Escalated complex issues appropriately while collaborating with cross-functional teams to ensure rapid resolution.
Computer Support Analyst
TEKsystems - Chesapeake Energy Corporation
Oklahoma City, OK
11.2022 - 08.2023
- Provided enterprise-level technical support for an organization of approximately 20,000 employees.
- Administered Active Directory and OKTA account support, including password resets, account provisioning, and access management.
- Diagnosed and resolved hardware, software, network, and VPN connectivity issues for remote and onsite users.
- Reduced ticket resolution times through effective prioritization and troubleshooting practices.
- Collaborated with infrastructure and application teams during system upgrades and maintenance activities, minimizing business disruption.
- Improved end-user productivity by quickly resolving complex technical issues through remote support tools and documented solutions.
Information Technology Support Intern
Oklahoma Blood Institute
Oklahoma City, OK
09.2021 - 05.2022
- Assisted with software deployments and system upgrades, ensuring smooth integration with existing systems.
- Created and updated IT documentation and troubleshooting guides to improve team efficiency.
- Performed routine maintenance, updates, and troubleshooting to keep systems running reliably.
- Supported 10+ IT projects by providing technical assistance and collaborating with cross-functional teams.
- Helped resolve complex technical issues by working closely with team members and end users.
- Provided timely technical support to employees, improving user satisfaction and productivity.
- • Assisted IT leadership with the Amarillo, Texas facility renovation project, including rebuilding and deploying portable Wi-Fi kits.
Motor Transport Operator
United States Marine Corps
San Diego, CA
03.2014 - 08.2018
- Managed transportation and accountability of equipment valued at over $1 billion.
- Performed preventative maintenance and troubleshooting on mission-critical vehicles and equipment.
- Coordinated logistics operations while maintaining strict safety and operational standards.
- Demonstrated leadership, teamwork, and adaptability in high-pressure environments.
Education
Bachelor of Arts - Information Technology B.T. Cybersecurity Conc.
Oklahoma State University - Oklahoma City
Oklahoma City, OK05.2028
Skills
- Active Directory
- Windows 10/11 Support
- Microsoft 365 (Office Suite)
- Hardware & Software Troubleshooting
- Help Desk / Desktop Support
- Ticket Management & Resolution
- VPN Support
- Remote Technical Support
- User Account Administration
- Customer Service
Certification
- Certified Computer Support Technician, Oklahoma State University - Oklahoma City
Timeline
Configuration Specialist
Navanta/BANKONIT
06.2024 - 12.2024
Computer Support Analyst
TEKsystems - Chesapeake Energy Corporation
11.2022 - 08.2023
Information Technology Support Intern
Oklahoma Blood Institute
09.2021 - 05.2022
Motor Transport Operator
United States Marine Corps
03.2014 - 08.2018
Bachelor of Arts - Information Technology B.T. Cybersecurity Conc.
Oklahoma State University - Oklahoma City