Philemon R. Dyson
Nottingham,MD
Summary
Dynamic IT Specialist with proven success at the Social Security Administration, leveraging strong problem-solving and communication skills to enhance project outcomes. Expert in SQL queries and Agile methodologies, I drive effective collaboration and stakeholder engagement, ensuring timely delivery of critical software solutions and improvements in system performance.
Overview
10
10
years of professional experience
Work History
IT Specialist
Social Security Adminstration
Woodlawn, MD
10.2015 - Current
- As an IT Specialist in CIO(Chief Information Office) DIS, I lead support multiple levels of the projects/systems for the NCPS (National Case Processing System) project in roles such as: Scrum Master, Validation Analyst, Implementation, SAM (State Account Manager) and Production CAPRS support. In my support role I utilize Sql queries to analyze and trouble shoot production data issues. I was trained to utilize Node.jsI , Gherkin and Cucumber to write automated test scripts. I use my excellent communication and organizational skills to facilitate and coordinate development efforts. This ensures the task/work is completed within the release schedule. In my communications with the various sites, I thorough as well as conscientious about my attention to detail as it will impact the users of the system and the clients it supports. As a Scrum Master, I support leadership with various teams (Business owners and Developers) to remove the impediments and make recommendations for alternative solutions to make sure work is completed on time as scheduled. I facilitate daily Stand-up sessions where status and timelines are discussed.
Systems Analyst
Magellan Health Services
- Current
- I support many CSC’S (Customer Service Centers) while working for Magellan Health Services as a Systems Analyst.
- Many CSC’s showed appreciation for the support that I provided during implementations.
- As a SAM my responsibility was to support the Disability Determination Service (DDS) with the various software releases with legacy applications.
Lead Systems Analyst
Lockheed Martin
- Current
- I was responsible for working with various commercial vendors to evaluate tools for supporting the agency across the enterprise.
- I was responsible for suggesting a change in the way that requirements were gathered and managed for the Business Intelligence area.
Project Analyst
Land America
- Current
- I worked directly with the various financial institutions and Fannie Mae to resolve problems with the software being used by the front-line representatives.
- I managed multiple projects/initiatives for multiple clients.
Education
Computer Information Systems
Drexel University
Philadelphia, PASkills
- Customer Service
- Attention to Detail
- Problem Solving
- Communication
- Agile Methodology
- Project Management
- Requirements Elicitation
- Risk Management
- SQL queries
- Automated testing
- Requirements gathering
- Project management
- Customer relationship management
- Data analysis
- Stakeholder engagement
- Team collaboration
- Problem resolution
- Effective communication
- Systems integration
- Time management
- Process improvement
- Agile methodologies
- IT documentation
- Software implementation
- Business intelligence
- Application support
- Ticket management
Volunteer Experience
Mentor, MM/DD/YY, Volunteered to help middle and high school students prepare for college.
Awards
- ROC-Recognition of Contribution, Office of the Deputy Commissioner of Systems Chief Program Office, June 2021
- Certification of Leadership Achievement - Technology In Practice, August 2014
- Service Recognition Award (SRA) - Mission Success Award, Lockheed Martin, 2011
Timeline
IT Specialist
Social Security Adminstration
10.2015 - Current
Systems Analyst
Magellan Health Services
- Current
Lead Systems Analyst
Lockheed Martin
- Current
Project Analyst
Land America
- Current
Computer Information Systems
Drexel University