Christian Blackwell
Mesa,AZ
Summary
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Care Services Leader
IKEA
01.2023 - Current
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Proficiency in ISell, SAMS, Centiro programs to proactively combat customer issues.
Digital Team Lead
Walmart
10.2020 - 12.2022
- Execute the Pickup plan in the store
- Update the operations board with key performances
- Auditing customers orders to ensure they are fulfilled correctly
- Teaching and training associates to meet the pickup expectations and company goals
- Supporting to improve the efficiencies in store by leveraging metrics and leadership insight to resolve operational gaps
- Picking and loading orders, executing process improvements, evaluating the execution of the program plans and projects
- Must be able to demonstrate leadership capabilities to lead a team, have strong communication skills and excellent customer service skills
Sporting Goods Department Manager
Walmart
11.2018 - 10.2020
- Assist with the training and direction provided to new department team members
- Assist customers with purchases
- Ensure adequate inventory in all areas of assigned department
- Direct and coordinate the merchandising of assigned products
Sales Associate
Walmart
04.2017 - 11.2018
- Answer customer questions about policies, services, and products
- Responsibility for greeting customers, locating products, price-checking items, and organizing store shelves and displays
- Operating cash registers while adhering to store policy on returns and coupons
- Putting away merchandise and rotating stock as needed
Education
Bachelor's - Computer Information Systems
North Carolina Wesleyan College
Rocky Mount, NC12.2018
Bachelor's - Accounting
North Carolina Wesleyan College
Rocky Mount, NC12.2018
Skills
- Project Planning
- Auditing
- Order Picking
- Merchandising
- Logistics
- Analysis skills
- Coaching abilities
- Goal-Oriented
Certification
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
Timeline
Customer Care Services Leader
IKEA
01.2023 - Current
Digital Team Lead
Walmart
10.2020 - 12.2022
Sporting Goods Department Manager
Walmart
11.2018 - 10.2020
Sales Associate
Walmart
04.2017 - 11.2018
Bachelor's - Accounting
North Carolina Wesleyan College
- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
Bachelor's - Computer Information Systems
North Carolina Wesleyan College
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