Negotiated sales terms effectively to close deals and meet targets.
Built strong customer relationships to enhance satisfaction and loyalty.
Provided detailed product knowledge to assist customers in making informed decisions.
Conducted vehicle presentations and test drives, showcasing features and benefits.
Collaborated with finance teams to facilitate customer financing options.
Mentored junior sales staff, improving team performance and product knowledge.
Developed strategic marketing initiatives to increase foot traffic and visibility.
Negotiated purchase prices and explained sales, warranty, and optional products.
Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
Retail Store Manager
AT&T Mobility
SHAWNEE, OK
07.2021 - 12.2024
Coached a high-performing team, achieving top store rankings and consistently exceeding sales goals through targeted training and support.
Drive customer engagement by ensuring exceptional service and product knowledge.
Manage daily store operations, including inventory, merchandising, and cash handling.
Set and track performance goals, providing regular feedback and training to employees.
Handle customer concerns and escalations to ensure customer satisfaction.
Implement company policies, promotions, and marketing initiatives effectively.
Analyze sales data and store performance to identify areas of improvement.
Ensure compliance with AT&T standards, policies, and procedures.
Maintain a positive work environment and foster team collaboration.
Achievements:
First 90 days location made #1 store for Q1 in Oklahoma
Grew the business + 22% or higher month over month consistently through Q4.
Sales Representative
E.A. Berg and Associates
WICHITA FALLS, TX
10.2020 - 02.2021
Market Expansion: Stimulate market growth by covering independent retail convenience stores supplied by cash & carry and c-store distributors within the assigned geography.
Sales Management: Manage sales, distribution, and merchandising of the brand portfolio within the assigned territory.
Product Presentations: Conduct professional product presentations to current and prospective retail customers, effectively communicating product benefits and features.
Order Placement: Place product orders and expand product offerings to retailers by selling initial stock into stores directly from the company-supplied van.
Relationship Building: Develop and maintain lasting relationships with store managers and owners by providing expert consumer insights and advice.
Reporting: Utilize iPad technology for reporting all inventory and sales activities daily and weekly.
Customer Service/Inside Sales
Sysco/Ditomasos
ANCHORAGE, AK
08.2018 - 03.2019
Developed and sustained a great relationship with existing customer base by being a personable and trustworthy representative for the company.
Processed invoices and checks in a timely manner and effectively listened for additional product needs.
Sales Consultant
Lithia Imports
ANCHORAGE, AK
02.2018 - 08.2018
Provided excellent customer service to clients by negotiating the best financing options after running their credit applications and following up with them on a daily basis.
Estimator
Chaz Ltd
ANCHORAGE, AK
08.2017 - 01.2018
Conducted estimates and inspections on damaged vehicles and ordered the necessary parts to complete the repair work needed.
Frequently communicated with insurance companies on the customers behalf and updated files to ensure the customer had as little inconvenience as possible.
Captured approximately 11% in additional revenue from non-insured repair work by cold calling, most of these were instances where the customer received an initial estimate for their vehicle but never committed to the work previously.
Maintained an impressive 98% customer satisfaction rate on surveys.
Sales
Lithia Chevrolet of South Anchorage
ANCHORAGE, AK
04.2015 - 04.2017
Strictly followed the 'Lithia Road to the sales process' by conducting market research to successfully generate new leads which involved cold calling (25/day minimum) sending text messages and composing emails producing an average conversion rate of 19%.
Sales Consultant/Assistant Manager
AT&T
ANCHORAGE, AK
03.2008 - 03.2015
Completed all administrative tasks related to the customer sales experience included but not limited to; finalization of contracts and warranties, processing payments, pulling inventory and offering the most beneficial products and services to meet individual customer needs.
Consistently grew the stores revenue by 35% annually with steadily increasing quotas.
Met and exceeded customer experience and sales objectives for store and won a contest by BEATS for the second most enrollments in the Pacific Northwest.
Enthusiastically participated in sales training events to continuously develop skills and gain knowledge of products while also assisting in training and development of other employees.