CHRISTIAN BOOTH
Personal Information
IT PROFESSIONAL
Summary
Experienced IT professional with over half a decade of expertise. proficient at resolving and navigating simple to complex systems issues. Equipped with exceptional communication skills and the ability to meet aggressive timelines. Adept in Desktop Support in providing comprehensive technical support to end users in both the public and private sectors. Successful in imaging and deploying systems, installing, upgrading, and configuring innovative applications on Windows operating systems and providing technical support to optimize workflows and minimize business interruptions.
Overview
6
6
years of professional experience
2
2
Certification
Certification
- GOOGLE DATA ANALYTICS
- COMPTIA A+
- COMPTIA SECURITY+ (IN PROGRESS)
Skills
Software:
- Microsoft Office Suite 365
- Azure
- Azure Sentinel
- Azure Firewall
- Azure Security Center
- Microsoft Defender Suites
- Windows XP,7,8,10,11, Linux, Mac OS
- HTML, SQL, Python, RProgramming
- PowerBI, Tableau
- Oracle
- Google Workspace
- Active Directory
- Service Now, Zendesk
- SentinelOne
- Kaseya
- MSP360
Hardware:
- Cisco IT Essentials
- HP desktops and laptops
- Dell desktops and laptops
- Lenovo ThinkPad laptops
- HP printers
- General computer builds and repairs
- Hardware installations and swaps
- IPhone configuration
Networking:
- Running cables
- Troubleshooting connections
- Basic router configuration
- Managed switches
- Wi-Fi routers
- WAN; WAPs; VLANs; LAN; TCP/IP
- DNS; DHCP; Firewall; IDS; IPS
KEY Skills
- Interpersonal communication, customer-focused
- Team player, collaborative
- Attention to detail, great listener
- Project management, critical thinking
- Organization and planning, problem solving
- Self starter, quick learner, coachable
Work History
Sales Relief Representative
PepsiCo
03.2024 - Current
- Achieved significant improvements in sales volume, market share, product distribution, space allocation, and customer service across all assigned accounts in the Ohio region
- Achieved growth in volume and distribution by actively seeking out new business opportunities within specified area boundaries.
- Maximized sales potential by leveraging point-of-purchase materials
IT Specialist
Freelancer (Side Jobs)
01.2018 - Current
- Received, tracked, and managed various job tasks including remote troubleshooting, deployment of new PC setups and software configurations for laptops and desktops, custom PC builds, security camera installations, website creation and design, hardware replacement, custom file directory systems creation, CMD admin prompts and batch scripting utilization for network on/off boarding as well as printer troubleshooting. Additionally assisted in machine re-imaging and troubleshooting software/hardware issues remotely while actively learning about new IaaS and PaaS technologies.
Computer Science Analyst
Vyralteq Computer Gaming Compound
11.2023 - 02.2024
- Created and implemented a cutting-edge computer science curriculum tailored to the needs of middle/high school students. Developed an informative software functionality video accessible to faculty, staff, and parents.
- Ensured the continuous functionality of student hardware, drives, and network access.
- Instructed and oversaw the progress of 135 students each day, guiding them through various projects and assignments.
Business Systems Analyst
Mechanical Services and Design (MSD)
08.2023 - 11.2023
- Conducted multiple collaborative sessions with stakeholders and department leads to streamline data analysis procedures
- Performed quantitative analysis utilizing R, SQL, and Excel
- Achieved 5-10% annual reduction in software and program budget by leading data-driven report generation efforts.
CyberSecurity Analyst
ManagedTek (remote)
12.2021 - 12.2022
- Developed comprehensive cybersecurity protocols, incorporating backup policies and routine security audits, to ensure the protection of sensitive information for a diverse client base of over 40+
- Served as level II support in digital forensics by implementing prescribed tools, techniques,and procedures. Leveraged Kaseya as an RMM tool to perform security audits and automation scripting. Monitored successful deployment,enactment,and operation of necessary software like Rocket Cyber,SentinelOne,and ManagedTek Support.
- Responsibilities included employing MSP360 to oversee clients' operations, resolve issues, and implement backup strategies.
IT Desktop Engineer
Premier Health
06.2021 - 12.2021
- Enhanced laptop performance by swapping out more than a hundred hardware elements like batteries,RAM modules,solid-state drives (SSDs), hard disk drives (HDDs), central processing units (CPUs), monitor displays,and mouse tracking devices. Installed and renewed software setups for personal computers(PC's) up to a count of one hundred.
- Implemented level III support abilities via Service Now Ticketing software system by managing tasks including ticket handling for AD password resets/new profile creation, Group Policy updates, and bitlocker recovery to ensuring precise inventory records.
- Delivered successful and precise completion of more than 50 tickets per day.
Process Assistant Manager
Amazon
06.2019 - 06.2021
- Demonstrated leadership by effectively managing a team of more than 100 individuals, ensuring their training and successful completion of daily assignments.
- Efficiently oversaw the handling and tracking of a high-volume inventory exceeding 52k packages per shift.
- Led efforts in effectively managing workload planning for both inbound and outbound truck loads.
Timeline
Sales Relief Representative
PepsiCo
03.2024 - Current
Computer Science Analyst
Vyralteq Computer Gaming Compound
11.2023 - 02.2024
Business Systems Analyst
Mechanical Services and Design (MSD)
08.2023 - 11.2023
CyberSecurity Analyst
ManagedTek (remote)
12.2021 - 12.2022
IT Desktop Engineer
Premier Health
06.2021 - 12.2021
Process Assistant Manager
Amazon
06.2019 - 06.2021
IT Specialist
Freelancer (Side Jobs)
01.2018 - Current