Christian Bramson
Mt. Pleasant,SC
Summary
Dedicated account management leader well-versed directly with client accounts. Customer-oriented, strategic-thinking Sales and Service Professional with over 25 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels.
Overview
13
13
years of professional experience
Work History
National Accounts Manager
D05 Design and Engineering
Charleston, SC
01.2023 - Current
- Connect with current and perspective clients to assess satisfaction, determine needs and offer new services.
- Navigate and secure new business clients through cold calls, social media, and proven and successful marketing plans.
- Reduced process lags, managing national and local accounts with exceptional communication and listening skills.
Regional Projects and Services Manager
Encore Credit
Charleston, SC
01.2016 - 12.2022
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Hired talented, trainable team members and drove new business strategies to exceed customer expectations.
- Improved individual location efficiency through effective leadership restructure.
Customer Service Team Lead
Saxon Mortgage
Richmond, VA
07.2010 - 01.2015
- Implemented company processes to effectively resolve customer service issues.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Education
Some College (No Degree) - Sales And Marketing Education
Florida State University
Tallahassee, FLSkills
- Former Sales and Customer Service Trainer for South Carolina Department of Consumer Affairs 8 hour accredited and self authored motivational seminar 01/01 - 04/08
Timeline
National Accounts Manager
D05 Design and Engineering
01.2023 - Current
Regional Projects and Services Manager
Encore Credit
01.2016 - 12.2022
Customer Service Team Lead
Saxon Mortgage
07.2010 - 01.2015
Some College (No Degree) - Sales And Marketing Education
Florida State University
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