Christian Branch
Summary
Customer-focused professional with over five years of experience in communications, marketing, and client relations. Dedicated to providing second-to-none service to individual clients by effectively resolving concerns and maintaining high satisfaction ratings. Strong communicator and problem-solver with a collaborative mindset and commitment to team success. Skilled at building positive relationships, managing customer feedback, and supporting brand messaging through clear and impactful communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald's
05.2018 - Current
- Promoted for leadership and consistent performance; trained new crew on procedures, food safety, and teamwork.
- Currently provides fast, accurate customer service while maintaining quality in a high-paced environment.
- Lead by example during peak hours, supporting smooth operations and boosting team performance.
Communication Intern
William Peace University
01.2019 - 05.2019
- Produced photo and video content of athletic events to enhance marketing efforts and showcase athlete engagement.
- Oversaw live social media coverage, including real-time game updates and performance highlights via Twitter.
- Managed digital content and documentation while researching trends to improve branding, social media strategy, and audience engagement.
Production Associate | Customer Service Representative
Circle Graphics
06.2021 - 02.2023
- Organized and processed paper orders, including bagging, packaging, laminating, and labeling using scanners for accurate tracking.
- Maintained high quality standards by inspecting products and ensuring compliance with specifications.
- Resolved customer inquiries and complaints by providing timely, effective solutions and promoting a positive experience.
- Collaborated with team members to document customer interactions and support smooth, detail-oriented operations.
Specimen Processor
Labcorp
04.2023 - 09.2023
- Prepared and processed laboratory specimens for analysis, ensuring accurate labeling and handling.
- Entered patient information into lab systems efficiently and accurately to support timely testing.
- Resolved and documented issues with problem specimens, maintaining quality standards and compliance.
Para-Professional (Individual Support Services)
NuVizions, LLC
01.2024 - Current
- Assist clients in determining the steps the PP he/she needs to take in order to achieve their goals and self-directed recovery.
- Assist clients in setting up and sustaining self-help (mutual support group, as well as means of locating and joining existing groups.)
- Assist clients in building social skills in the community that will enhance job acquisition and tenure.
- (Teach and appreciate the value of every individual's recovery experience.)
Education
Bachelors of Arts - Communications, Minor in Marketing
William Peace University
Raleigh, NC05-2019
Skills
- Effective communication
- Small group and individual assistance
- Customer service
- Call center experience
Certification
- Web and Graphic Design Certification
- Front End Development Certification
Timeline
Para-Professional (Individual Support Services)
NuVizions, LLC
01.2024 - Current
Specimen Processor
Labcorp
04.2023 - 09.2023
Production Associate | Customer Service Representative
Circle Graphics
06.2021 - 02.2023
Communication Intern
William Peace University
01.2019 - 05.2019
Crew Trainer
McDonald's
05.2018 - Current
Bachelors of Arts - Communications, Minor in Marketing
William Peace University