Christian Brooks
Sacramento,CA
Summary
Seasoned IT Specialist with a proven track record at AVB Marketing, excelling in system design, deployment, and IT service management. Demonstrated expertise in technical issue analysis and a knack for enhancing IT diagnostics processes, achieving significant uptime improvements. Skilled in fostering strong customer relations and adept at information security, showcasing a balanced blend of hard and soft skills.
Overview
8
8
years of professional experience
Work History
IT Specialist
AVB Marketing
Sacramento, USA
11.2020 - Current
- Provide 1st and 2nd level support for Windows, MacOS, and mobile systems
- Manage user accounts, security groups, and configurations in Active Directory, Office 365, and Azure AD
- Install, maintain, and upgrade hardware/software systems and VoIP setups
- Document technical procedures and maintain asset management systems
- Collaborate with vendors for hardware maintenance and ensure IT security compliance
- Implement support for Kiosk Program for Members providing technical support
Data Center Technician
UC Davis
Davis, USA
01.2019 - 12.2019
- Ensured efficient Data Center operations and monitored critical systems
- Created and managed virtual machines using vSphere; supported system administrators
- Configured switches, load balancers, and serial consoles
- Responded quickly to emergency situations involving critical systems located within the facility.
- Deployed operating systems onto physical or virtual machines using automated deployment tools like Microsoft SCCM.
- Ensured that all data center systems were properly configured and maintained according to industry standards.
L1 Help Desk Technician
GAP
Rocklin, USA
01.2017 - 12.2019
- Delivered L1 troubleshooting for corporate networks, POS systems, and Office 365
- Performed remote fixes, escalations, and documented resolutions
- Monitored and analyzed trends to prevent recurring issues
- Performed troubleshooting to diagnose and resolve technical issues.
- Conducted remote diagnostics to identify and solve technical problems.
- Increased overall company performance through improved IT uptime and cost reductions.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Developed and maintained strong relations with customers to meet quality expectations.
- Devised incisive workarounds and resolutions for IT-related problems.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Maintained up-to-date case documentation for future reference.
Store Systems Engineer
Williams-Sonoma
Rocklin, USA
08.2019 - 11.2019
- Configured and upgraded switches, POS systems, and network devices
- Utilized SCCM and Bomgar for system deployment and remote troubleshooting
- Built and validated hardware/software functionality for store operations
- Provided technical guidance for system development and troubleshooting.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Provided status updates to keep upper management informed and to reach goals.
Education
High School Diploma -
Herbert Hoover High School
Fresno06-2012
Project Manager Certificate -
Calbright College
SacramentoSkills
- System design and deployment
- Technical reporting
- Technical issue analysis
- IT service management
- Information security
- IT diagnostics
- Technical documentation
- Application installations
- Application support
- Project implementation
- Troubleshooting and Diagnostics
- IT troubleshooting
- Asset allocation
Timeline
IT Specialist
AVB Marketing
11.2020 - Current
Store Systems Engineer
Williams-Sonoma
08.2019 - 11.2019
Data Center Technician
UC Davis
01.2019 - 12.2019
L1 Help Desk Technician
GAP
01.2017 - 12.2019
High School Diploma -
Herbert Hoover High School
Project Manager Certificate -
Calbright College
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