Christian Brown Williams
Overland Park,KS
Summary
Results-driven professional with a strong
focus on providing exceptional customer
support. Proven ability to efficiently
address concerns and resolve conflicts to
maximize customer satisfaction. Solid
background in customer relations and
communication, facilitating effective
engagement and fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Patient Service/Referral & Consult Center Rep
University Of Kansas Health System
02.2025 - Current
- Schedules in person appointments and telehealth using Epic Cadence decision trees.
- Responsible for registration of patient during the scheduling process, including entering demographics, insurance verification, completing the Medicare Secondary Payer Questionnaire (MSPQ), scanning and document preparation, updating documentation and processing of referrals/order/appointment requests.
- Assist patient with MyChart activation and support, including how to complete check-in online prior to the appointment
- Maintains extensive knowledge of appointment types, locations, providers, and specialties.
- Familiarity with insurance coverage types (HMO, PPO, VA, Medicare)
- Follows and completes all standard registration documentation and scanning process in the Health System EMR
Member Service Representative
Community America Credit Union
04.2022 - 08.2024
- Managed approximately 55 incoming calls and emails per day from members, with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
Customer CARE Specialist
AmerisourceBergen
01.2019 - 03.2022
- Assists with customer problems such as missed shipments price adjustments and backorders; continually strives for prompt resolution
- Serves as liaison between customers and field sales associates
- Assists customers with backorders by offering substitutions and alternatives whenever possible contacts manufacturers for delivery information changes in stock number prices and availability and maintains current open order reports
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Shipping/Receiving Clerk
Ryder
01.2017 - 01.2019
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Partner with inventory department to resolve any discrepancies
- Assist in appointment scheduling as needed
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Emergency Customer Service Representative
Nicor Gas
01.2015 - 01.2017
- Answer customer requests or inquiries concerning services, products, billing, claims, and reports problem areas
- Answer and create field orders for emergency calls related to gas leaks, fires, and explosions
- Responded to emergency calls for utility repairs and troubleshooting.
- Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, authorize extensions, and make arrangements for payment of past due bills, final bills, and returned checks
- Report service disruptions
- Cross-trained and provided backup support for organizational leadership.
Education
University of Missouri -Kansas City
Kansas City, MOHigh School Diploma -
Joliet Central High School
Joliet, IL01.2004
Skills
- Product Sales
- Account Management
- Dispute Resolution
- Complaint Handling
- Teamwork and Cooperation
- Scheduling
- Member Retention
- Call Center Experience
- SalesForce
- Epic
- Financial Transactions
References
Available upon request
Timeline
Patient Service/Referral & Consult Center Rep
University Of Kansas Health System
02.2025 - Current
Member Service Representative
Community America Credit Union
04.2022 - 08.2024
Customer CARE Specialist
AmerisourceBergen
01.2019 - 03.2022
Shipping/Receiving Clerk
Ryder
01.2017 - 01.2019
Emergency Customer Service Representative
Nicor Gas
01.2015 - 01.2017
University of Missouri -Kansas City
High School Diploma -
Joliet Central High School
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