Summary
Overview
Work History
Education
Skills
Timeline
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Christian Buda

Charlotte,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Analyst II - Operations Support

Windstream Enterprise
07.2023 - Current
  • Evaluated current processes to develop improvement plans.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Skilled at working independently and collaboratively in a team environment.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers.

Network Analyst

Windstream Enterprise
05.2020 - 07.2023
  • Troubleshot and maintained networking devices and infrastructure across enterprise.
  • Monitored system logs for all company computers and devices to maximize uptime.
  • Diagnosed system hardware and software problems using advanced root-cause analysis.
  • Implemented and maintained firewalls, series switches and security appliances.
  • Proficiently contributed to the management and optimization of work VoIP network. Successfully executed tasks such as network configuration, troubleshooting, and quality of service enhancements
  • Diagnosed and resolved issues in cloud PBX systems, demonstrating expertise with wide range of equipment including, Cisco, Adtran, Mitel, Yealink, RTX, EnGenius, Polycom and ATA Devices.

Spec II Voice and Data Tech

Windstream Enterprise
03.2013 - 06.2019
  • Used computer software to store and retrieve data.
  • Updated and maintained customer information, documents and records.
  • Checked for accuracy by verifying data and records.
  • Followed data entry protocols, rules and regulations.
  • Worked with customers to ensure their services are working
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and VoIP

Team Lead

Windstream Enterprise
05.2018 - 05.2019
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Lead international training initiatives by traveling to India to educate new employees on VoIP and TDM networks.
  • Introduced essential concepts related to network routing and translation within a diverse range of switches, including Genband, Broadsoft, Meta, DMS 5ESS and Sonus.

Education

High School Diploma -

Mexico High School
Mexico, NY

Skills

  • Flexible and Adaptable
  • Multitasking Abilities
  • Excellent Communication
  • Teamwork and Collaboration
  • TechSmith Camtasia
  • TechSmith Snagit
  • Training and Development
  • Maintenance and Repair
  • Office 365

Timeline

Analyst II - Operations Support

Windstream Enterprise
07.2023 - Current

Network Analyst

Windstream Enterprise
05.2020 - 07.2023

Team Lead

Windstream Enterprise
05.2018 - 05.2019

Spec II Voice and Data Tech

Windstream Enterprise
03.2013 - 06.2019

High School Diploma -

Mexico High School

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Christian Buda