Christian Busby
Birmingham,AL
Summary
Dynamic and results-oriented Information Technology professional with over 2 years of hands-on experience in system administration, network security, and customer support. Seeking an advanced role to leverage my technical and project management skills in a progressive organization. Proficient in streamlining operations, implementing technical solutions, and enhancing user experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Information Technology Support Engineer
Simplified Medical Management
05.2023 - Current
- Spearheaded system administration initiatives, optimizing operational efficiency of core IT systems.
- Implemented robust network security protocols, safeguarding organizational data and maintaining system integrity.
- Excelled in team coordination, facilitating cross-departmental collaboration for seamless project execution.
- Drafted comprehensive technical documentation to ensure clarity and consistency in IT processes.
- Managed diverse IT projects, ensuring timely delivery while adhering to stipulated quality standards.
- Leveraged CRM platforms to enhance client interactions, driving customer satisfaction and loyalty.
Information Technology Technician
Simplified Medical Management
08.2022 - 05.2023
- Administered and maintained IT systems, ensuring 99.9% uptime and swift problem resolution.
- Championed customer retention efforts through proactive help desk support, resolving queries with first-time fix rate of 95%.
- Collaborated with IT support team, driving team initiatives and fostering a culture of knowledge sharing.
- Developed and maintained technical documentation to facilitate efficient system usage among non-technical staff.
- Actively used CRM tools to track, manage, and address customer requirements and feedback.
Skills
- System Administration
- Network Security
- Team Coordination & Leadership
- Technical Documentation & Process Mapping
- Project Management & Execution
- Problem Resolution & Troubleshooting
- IT Infrastructure Design & Implementation
- Computer Information Systems Expertise
- CRM Tools & Customer Service Excellence
Certification
CompTIA A+
Studying for CCNA
Timeline
Information Technology Support Engineer
Simplified Medical Management
05.2023 - Current
Information Technology Technician
Simplified Medical Management
08.2022 - 05.2023
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