Dinora Blanco
Haymarket,VA
Overview
4
4
years of professional experience
Work History
Information Technology Support Engineer
Tenable Inc
09.2022 - Current
- Oversee the onboarding process of new hires, including coordinating with new hires and their managers, imaging and shipping necessary equipment, and delivering orientation presentations to guide them through company resources and essential IT information
- Handle the offboarding process for terminated employees, including remotely securing company devices and accounts to protect sensitive information, and setting up email forwarding and file transfers to ensure continuity
- Manage vulnerability remediation by running scans on company devices to identify vulnerabilities and communicating with employees to ensure necessary changes are made to eliminate them
- Coordinate patch management and maintain a full security stack, including managing mandatory security applications from their respective admin consoles
- Utilize FreshWorks to manage internal customer support tickets and maintain an up-to-date inventory of company devices and software licenses
- Administer and manage key platforms, providing necessary access to employees while ensuring compliance with company policies
- Verify and control the distribution of licenses and access permissions to prevent unauthorized access to sensitive systems.
Information Technology Support Intern
Tenable Inc
06.2022 - 08.2022
- Entrusted with setting up and reimaging new user devices to ensure optimal performance
- Maintained up-to-date knowledge of relevant hardware and software applications
- Created a bot in the Slack app that allowed employees across the company to easily access common tech support resources and FAQs
- Troubleshot software issues, including Google applications, MS Office, Zoom, and patch updates
- Communicated company policies and procedures to employees in a clear and comprehensible manner.
Key Holder/Assistant Manager
Bath & Body Works
07.2020 - 05.2022
- Received and processed over 100 boxes of shipments daily to ensure the store remained well-stocked and organized
- Managed store operations by opening and closing, while leading a team of associates to maintain store readiness
- Communicated daily goals, skills updates, and important information to the team during morning meetings
- Collaborated with sales associates to achieve sales targets and enhance performance
- Supervised and executed projects, including the display and merchandising of new products.
Education
Bachelor of Science - Computer Science
University of Maryland, Baltimore County
Baltimore, MD12.2023
Skills
- System Administration
- Remote Support
- Hardware and Software Installation
- Technical Troubleshooting
- Vulnerability Remediation
- Security Applications: Netskope, CrowdStrike, Jamf, Atera
- Ticketing Software: Freshworks, ServiceNow
- Teamwork and Collaboration
- Adaptability
Coursework
- Introduction to Artificial Intelligence
- Introduction to Machine Learning
- Principles of Operating Systems
- Computer Architecture
- Software Engineering 1
- Design and Analysis of Algorithms
Languages
Spanish
Native or Bilingual
Timeline
Information Technology Support Engineer
Tenable Inc
09.2022 - Current
Information Technology Support Intern
Tenable Inc
06.2022 - 08.2022
Key Holder/Assistant Manager
Bath & Body Works
07.2020 - 05.2022
Bachelor of Science - Computer Science
University of Maryland, Baltimore County
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