Christian Caperton
Milton,FL
Summary
Reliable Shift Supervisor bringing 3 years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Waffle House
Milton, FL
09.2020 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Taught staff upselling techniques to meet revenue targets.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Education
GED -
Pensacola State College
Pensacola, FLSkills
- Safety Reviews
- Inventory Control
- Schedule Management
- Customer-Oriented
- Employee Training
- Cash Handling Ability
- Inventory Management
Additional Information
- Rockstar Cook
- Shift Supervisor
- Specializes in High volume Fast paced work
Timeline
Shift Supervisor
Waffle House
09.2020 - Current
GED -
Pensacola State College
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