Christian Carroll
East Point,USA
Summary
Dynamic customer service specialist with over 10 years of experience delivering exceptional service and support. Expertise in problem-solving and communication, complemented by keen attention to detail. Certified caregiver driven by a passion for helping others, showcasing adaptability and a willingness to embrace new challenges. Recognized as a strong leader and master multitasker, consistently managing multiple responsibilities with efficiency and effectiveness.
Overview
13
13
years of professional experience
Work History
Caregiver
Help2Health
Atlanta, GA
05.2023 - Current
- Assist in creating and implementing personalized care plans for each patient, ensuring their specific needs and preferences are met.
- Develop and maintain positive relationships with patients and their families, providing emotional support and encouragement.
- Provide emotional support and companionship to patients to improve their overall well-being and mental health.
Customer Support Specialist
Foundever
Atlanta, GA
08.2024 - 01.2025
- Resolved customer inquiries through multiple channels, ensuring timely and effective support.
- Collaborated with cross-functional teams to enhance customer service processes and tools.
- Trained new staff on best practices for customer interactions and system usage.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Developed strong customer relationships, enhancing client satisfaction and loyalty.
- Streamlined call handling processes, improving response times and operational efficiency.
- Implemented upselling techniques during calls, increasing average transaction value significantly.
Customer Service Representative
The Ups Store
East Point, GA
08.2022 - 11.2023
- Welcomed customers and offered assistance upon store entry
- Maintained sales floor and provided professional service including greeting and acknowledging every customer
- Listened to customers needs and preferences to provide accurate advice
- Resolved customer complaints in a professional manner while prioritizing customer satisfaction
- Processed and replenished merchandise
- Stocked shelves, racks, cases, bins, and tables with merchandise
- Set up displays and moved merchandise from back room to sales floor
- Delivered excellent customer service by providing a friendly environment and interaction
- Started as cashier and moved to floor for recovery and customer assistance
- Provided excellent customer service and professional interaction by meeting quality standards for service and evaluation of customer satisfaction
- Assisting customers with packaging and shipping needs
Sales Associate And Cashier
Burlington
East Point, GA
01.2020 - 04.2022
- Started as cashier, moved to floor for recovery and customer assistance.
- Provide excellent customer service and professional interaction by meeting quality standards for service and evaluation of customer satisfaction.
- Assist customers in finding products and making purchasing decisions.
- Assist in the training of new cashiers and sales associates to ensure they meet quality standards for customer service and satisfaction.
- Manage cash register operations, including handling cash transactions and ensuring accurate and timely payments.
Sanitation Worker
KBS, Inc
Atlanta, GA
02.2020 - 04.2021
- Cleaning/sanitizing all equipment, machines. Sweeping & mopping floors. Windows, doors etc
- Sanitation Worker
- Implementing and maintaining proper hygiene and safety standards in the workplace to ensure a clean and healthy environment for all employees and customers.
Customer Service Specialist
Walmart
Norcross, GA
11.2019 - 01.2021
- Manage customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service.
- Provided superior customer service and work quality while demonstrating attention to detail, edibility and innovation in resolving problems.
- Manage day-to-day customer service in accordance with company policies, legal requirements and customer specification.
- Implement a customer feedback system to collect and analyze feedback from customers, allowing for continuous improvement in customer service.
Assistant
Sole to Soul
Conyers, GA
03.2019 - 12.2020
- Supported the overall administrative activities of the Corporate Service department including customer service, strategy design and calendar management.
- Coordinated interdepartmental communication and action.
- Provided excellent customer service and communication to clients when complications arose, and ensured property was respected during appointments.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Assisted with scheduling appointments, answering phone calls regarding questions from patients, analyzing urine and blood samples in the laboratory.
Stock Receiver
Future Forwarding
Morrow, GA
03.2017 - 03.2019
- Processed cartons of merchandise including unpacking, counting, hanging, and ticketing merchandise to prepare them for the sales floor.
- Stock, organize and present new merchandise on the sales floor and perform other tasks as assigned by manager from time-to-time.
- Ensure accurate documentation and labeling of all received stock to facilitate efficient inventory management.
Waitress/Cashier/Hostess
Waffle House
Atlanta, GA
03.2013 - 04.2018
- Greeting, serving, cashing out, accommodating customers. Keeping the store/parking & dishes clean!
- Started as cashier, moved to floor for recovery and customer assistance.
- Provide excellent customer service and professional interaction by meeting quality standards for service and evaluation of customer satisfaction.
- Assist in training new hires and ensuring they adhere to quality standards for service and customer satisfaction
- Handling customer complaints and resolving issues in a timely and satisfactory manner.
- Assist in maintaining a safe and sanitary working environment by following health and safety regulations and procedures.
Education
High school diploma -
Graduation Alliance
Atlanta, GA05-2013
Skills
- Customer Service - Expert
- Stock Shelves Order Pickers - Experienced
- Personal Assistant Experience - Expert
- Computer Skills - Experienced
- Stocking - Expert
- Communication Skills - Expert
- Organizational Skills - Expert
- Hazardous Materials - Experienced
- Front End Communication - Expert
- Pricing - Expert
- Customer Support - Expert
- Time Management - Expert
- Problem Management - Expert
- Sanitation - Expert
- Cleaning - Expert
- Problem-solving - Expert
- Multitasking - Expert
- Leadership - Experienced
- Shipping & Receiving - Experienced
- Attention to detail - Expert
- Teamwork - Expert
Languages
English
Native or Bilingual
Timeline
Customer Support Specialist
Foundever
08.2024 - 01.2025
Caregiver
Help2Health
05.2023 - Current
Customer Service Representative
The Ups Store
08.2022 - 11.2023
Sanitation Worker
KBS, Inc
02.2020 - 04.2021
Sales Associate And Cashier
Burlington
01.2020 - 04.2022
Customer Service Specialist
Walmart
11.2019 - 01.2021
Assistant
Sole to Soul
03.2019 - 12.2020
Stock Receiver
Future Forwarding
03.2017 - 03.2019
Waitress/Cashier/Hostess
Waffle House
03.2013 - 04.2018
High school diploma -
Graduation Alliance