CHRISTIAN CASTILLO
SEBRING
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Tech savvy and experienced with technology. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
10
10
years of professional experience
Work History
Designated Hitter
Walgreens
3619 US Hwy 27 N, Sebring, FL
02.2025 - Current
- Managed multiple tasks simultaneously while balancing customer needs and store responsibilities.
- Prepared merchandise displays aligned with store guidelines to enhance product visibility.
- Resolved customer complaints professionally, transforming negative experiences into improvement opportunities.
- Assisted store management in executing promotional activities and visual merchandising strategies for optimal impact.
- Pharmacy experience
OVERNIGHT STOCKER
Walmart
Sebring, United States
04.2024 - 01.2025
- Organized shelves, racks and bins to ensure product availability
- Assisted customers in locating desired items throughout the store
- Worked collaboratively with other team members to achieve departmental goals
- Operated forklift and pallet jacks to unload trucks and move products throughout the store
- Performed daily inventory checks to maintain accurate records for ordering purposes
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks
- Received and stocked merchandise in a timely manner
- Pulled items from stock using lift equipment and added to shelves or bins
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized
- Prepared products by adding tags and readying pallets for restocking
PHONE SALES REPRESENTATIVE
T-Mobile
Sebring, United States
03.2023 - 04.2024
- Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service
- Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly
- Answered incoming calls from potential customers, provided product information and answered questions
- Participated in team meetings discussing strategies for improving sales performance
- Resolved customer complaints in a professional manner while maintaining high levels of customer service
- Maintained up-to-date knowledge of all products and services available through the company
- Assisted customers with payment processing, including credit card payments and other forms of payment
- Monitored competitor activities closely to stay ahead of the competition
- Conducted follow-up calls with existing clients to cross-sell new products
- Provided accurate pricing information on products or services requested by customers
AQUATIC SPECIALIST
Petco
Sebring, United States
02.2022 - 07.2022
- Conducted in-service training, meetings and conferences to share ideas and plan aquatic programs
- Monitored pH, chlorine, alkalinity and water hardness and took steps to maintain pool at optimal levels
- Tracked, organized and cleaned pool equipment and restocked or replaced inventory to keep pool in good working condition
- Supervised aquatic staff and administered performance evaluations to communicate expectations
STORE ASSOCIATE
Marshall's
Sebring
01.2021 - 01.2022
- Greeted customers to determine wants or needs.
- Addressed customer complaints in a professional manner.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Bagged or packaged purchases and wrapped gifts.
- Maintained cleanliness and organization of store shelves and displays.
CREW LEADER
AMC
Sebring, United States
01.2019 - 01.2020
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work
- Trained employees in time management and proper ways to complete job duties
- Monitored team members to verify work quality and address concerns
- Pitched in to help with various job tasks, fill in for sick employees and complete projects
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment
- Settled crew member disputes by addressing problems quickly and providing successful mediation
- Worked in team environment to maintain high levels of productivity
LANDSCAPER
Lawncare
Sebring, United States
02.2016 - 03.2018
- Removed weeds, hazards and debris from common pathways to improve usability
- Maintained routine landscaping schedules to boost lawn health
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds
- Diagnosed lawn and garden issues and recommended targeted solutions
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning
- Enhanced visibility and improved tree and bush shape through intentional pruning
- Applied mulch to garden beds for protection against weeds and unwanted growth
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply
- Trimmed greenery, shrubs and hedges to maintain uniform appearance
Education
SAFETY REGULATIONS AND HEAVY EQUIPMENT HANDLING -
Walmart
04.2024
PRODUCT AND SERVICE TRAINING -
T-Mobile
04.2024
AQUATIC SPECIALIST TRAINING -
Petco
07.2022
LEADERSHIP AND OSHA COMPLIANCE TRAINING -
AMC
01.2022
HIGH SCHOOL DIPLOMA -
Highlands Virtual
04.2021
Skills
- Customer Service
- Cash Handling
- Inventory Management
- Sales
- Teamwork
- Communication
- Safety Procedures
- Forklift Operation
- Pallet Jack Operation
- Planogram Execution
- Stock Replenishment
- Merchandising
- Problem Solving
- Product Knowledge
- Time Management
- Leadership
Timeline
Designated Hitter
Walgreens
02.2025 - Current
OVERNIGHT STOCKER
Walmart
04.2024 - 01.2025
PHONE SALES REPRESENTATIVE
T-Mobile
03.2023 - 04.2024
AQUATIC SPECIALIST
Petco
02.2022 - 07.2022
STORE ASSOCIATE
Marshall's
01.2021 - 01.2022
CREW LEADER
AMC
01.2019 - 01.2020
LANDSCAPER
Lawncare
02.2016 - 03.2018
SAFETY REGULATIONS AND HEAVY EQUIPMENT HANDLING -
Walmart
PRODUCT AND SERVICE TRAINING -
T-Mobile
AQUATIC SPECIALIST TRAINING -
Petco
LEADERSHIP AND OSHA COMPLIANCE TRAINING -
AMC
HIGH SCHOOL DIPLOMA -
Highlands Virtual