Christian Castillon
San Antonio,TX
Summary
Adept at personal care support and collaborative team engagement, I enhanced patient wellbeing at Babtistmedical Center and boosted customer satisfaction in fast-paced environments. Leveraging compassionate care and cash management skills, I consistently contributed to positive outcomes and efficient operations, showcasing flexibility and a commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pca
Babtistmedical Center
02.2022 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Cafe Worker
Outaku Cafe
07.2022 - 09.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
Pizza Delivery Driver
Dominoes Pizza
08.2021 - 05.2022
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Education
High School Diploma -
St Phillip's College
San Antonio, TX05-2029
Skills
- Personal Care Support
- Collaborative Team Engagement
- Cash Management
- Behavioral Guidance
- Personal hygiene assistance
- Teamwork and collaboration
- Money handling
- Behavioral management
- Emotional support
- Cleanliness and hygiene
- Flexible schedule
- Safe driving
- Compassionate care
Accomplishments
- Documented and resolved multiple cases of elder abuse which led to being put in better care of better family members.
- Supervised team of 3 nurses .
Certification
- Advanced Cardiovascular Life Support (ACLS) - American Heart Association.
- EKG Technician Certification (CET) - National Healthcareer Association.
- Basic Food Safety/Food Handler's Card(varies by location)-State or local public health departments, necessary in settings where food handling occurs.
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification
Timeline
Cafe Worker
Outaku Cafe
07.2022 - 09.2022
Pca
Babtistmedical Center
02.2022 - Current
Pizza Delivery Driver
Dominoes Pizza
08.2021 - 05.2022
High School Diploma -
St Phillip's College
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