Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Cela

Lake Worth,FL

Summary

Dynamic professional with extensive experience at Sandy James Fine Food, excelling in roles from Barista to Banquet Captain. Demonstrated exceptional customer service and problem-solving skills, significantly enhancing guest satisfaction and driving repeat business. Proficient in POS systems and beverage preparation, with a proven track record of fostering teamwork and achieving seamless event execution.

Overview

13
13
years of professional experience

Work History

Barista

Sandy James Fine Food
04.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.

Banquet Captain

Sandy James Fine Food
09.2020 - Current
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
  • Supervised and mentored kitchen and serving staff.

Bartender

Sandy James Fine Food
02.2019 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Banquet and Fine Dining Server

Sandy James Fine Food
05.2014 - Current
  • Contributed to successful events by setting up banquet rooms according to specific client requirements.
  • Demonstrated a strong work ethic and punctuality, contributing to overall team success through positive attitude and dedication to the role.
  • Achieved seamless transitions between courses by closely monitoring table progression throughout meals ensuring timely removal of used dishes and utensils.
  • Promoted a culture of teamwork and collaboration among fellow servers, fostering a supportive environment that helped drive service excellence.
  • Demonstrated thorough knowledge of menu offerings, effectively answering questions and making recommendations to enhance the dining experience.
  • Ensured timely and accurate food delivery by coordinating efficiently with kitchen staff and fellow servers.
  • Increased repeat business by developing rapport with regular patrons and providing consistently outstanding service.

Warehouse Assistant

Sandy James Fine Food
05.2012 - 09.2014
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

Education

High School Diploma -

Forest Hill High School
West Palm Beach, FL
05.2014

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • Adaptive and creative
  • Order taking
  • Cash register operation
  • Espresso machine operation
  • Safe food handling
  • Beverage preparation
  • POS systems
  • Menu memorization
  • Food running
  • Table setting

Timeline

Barista

Sandy James Fine Food
04.2024 - Current

Banquet Captain

Sandy James Fine Food
09.2020 - Current

Bartender

Sandy James Fine Food
02.2019 - Current

Banquet and Fine Dining Server

Sandy James Fine Food
05.2014 - Current

Warehouse Assistant

Sandy James Fine Food
05.2012 - 09.2014

High School Diploma -

Forest Hill High School

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Christian Cela