Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
Supervised day-to-day operations to meet performance, quality and service expectations.
Salonniere Coffee Bar
Barista
02.2020 - 08.2020
Elevated customer satisfaction by using strong communication abilities to resolve any customer problems.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Used POS system to accurately enter orders and process payments.
Education
University of Massachusetts At Amherst
Bachelors of Science: Biology, B.S.
Amherst, MA
05.2024
Skills
Microsoft Word
Biological Research
Risk Management
Product Development and Marketing
Laboratory Operation
Statistics
Leadership Experiences
Phi Sigma Kappa: Alpha Chapter
Chapter President
Organized executive meetings with agencies, campus administration, alumni network, and law enforcement. Facilitated large-scale philanthropy, social, and recruitment events which generated revenue for our Chapter and non-profit organizations.
Oversaw all executive and non-executive committees, while overseeing our over sixty-thousand dollar budget each semester, controlling the distribution and collecting of those funds.
Developed and monitored the Chapter's risk and housing manager and all procedures established to mitigate any potential liabilities that may occur from events, guests, or the infrastructure of the headquarters.
Recruitment Chairmen
Oversaw three recruitment seasons at the University of Massachusetts at Amherst, while simultaneously running the marketing team for the Chapter. Scheduling weekly events with campus administration, alumni, and the members of our Chapter.
Conducted rapid interviews for hundreds of applicants, risk analysis, and committee voting.
Diversity, Equity, and Inclusion Chairmen (DEI)
Promoted the importance of DEI within our organization, often incorporating new strategies to excel in this role with the Recruitment Chairmen. Focusing on developing a diverse membership from all demographics within the Phi Sigma Kappa organization.
Scheduled events for Chapter members that focused on celebrating the many different backgrounds that make up our organization.
UMass Amherst: Biological Undergraduate Research Club
Conducted research projects regarding issues in the field of natural sciences with fellow College of Natural Science (CNS) students. Examining labs, research opportunities, internships, independent research, and seminars.
Relevant Courses
Inorganic and Organic Chemistry(Lab), Biology I & II(Lab), Statistics, Genetics, Political Science, Sociology, Psychology I & II, Anatomy & Physiology I & II(Lab), Calculus, Physics I & II(Lab)
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