Christian Claudio
Summary
Highly accomplished Infantryman aspiring to become an IT professional, offering nearly 10 years of experience with the United States Army. Skilled in communication, troubleshooting and problem-solving, and customer service and support. Possesses more than 5 years of leadership experience and fundamental understanding of computer hardware and networking.
Overview
13
13
years of professional experience
Work History
Infantry Squad Leader
United States Army
04.2014 - 10.2023
- Created spreadsheets and memorandums as needed for administrative purposes.
- Performed monthly and yearly performance evaluations for personnel placed under my supervision.
- Deployed to combat in Iraq and training deployment to Eastern Europe
- Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
- Led fire teams during infantry dismounted battle drills and situational training exercises.
- Performed as Squad Leader and Bradley Section Leader during situational training exercises and infantry dismounted battle drills.
- Maintained 100% accountability of assigned equipment worth more than $4 Million and crew assignments.
Internship Student
New Horizons Of Northeast Florida
05.2023 - 08.2023
- Demonstrated proficiency in building computer systems, networks, and cloud platforms on AWS and Azure.
- Utilized industry tools such as Wireshark, NMAP and OS commands to troubleshoot, secure and configure networks.
- Managed and updated EC2 and VPC on AWS and Azure platforms.
- Proved competency in Linux, Windows Server and Power Shell scripting applications
- Showed ability to understand and and design large-scale network infrastructure based on customer needs.
- Performed Red, Blue and Purple Team functions in sandbox networks and generated applicable reports on findings.
Customer Service Representative
Alorica
10.2013 - 03.2014
- Provided Technical Support when needed to efficiently assist customers.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction focusing on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Produce Clerk
Safeway
06.2010 - 08.2013
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Checked for outdated and overripe grocery items and removed from inventory.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Assisted Department Manager with ordering product.
Education
Associate Of Science (Degree Not Obtained) - Computer Science
Pikes Peak State College
Colorado Springs, COHigh School Diploma -
Lewis Palmer High School
Monument, CO05.2009
Skills
- Network troubleshooting
- Computer Hardware troubleshooting
- C/Visual Studio
- Visual Basic
- Network topologies
- Personnel Supervision/Records Reviewing/Performance Evaluation/Microsoft Office 365
- Training Materials/Coordinating Training/Mentoring Personnel
- Event Sequencing/Logistical Operations
- Client Support
- Safety Protocols/Complex Problem-Solving/Critical Thinking
- Communication Equipment/Collecting/Reporting Intelligence
Training and Certifications
- CompTIA Network+ - Expires August 2026
- CompTIA Security+ - Expected August 2023
- Security Clearance - SECRET - Expires February 2024
Accomplishments
- Maintained a SECRET security clearance.
- Received multiple achievement awards for performance and deployments.
- Attaining certifications in the IT sector for networking.
Timeline
Internship Student
New Horizons Of Northeast Florida
05.2023 - 08.2023
Infantry Squad Leader
United States Army
04.2014 - 10.2023
Customer Service Representative
Alorica
10.2013 - 03.2014
Produce Clerk
Safeway
06.2010 - 08.2013
Associate Of Science (Degree Not Obtained) - Computer Science
Pikes Peak State College
High School Diploma -
Lewis Palmer High School
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