Goal-oriented manager with distinguished experience in multiple industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
15
15
years of professional experience
Work History
Infantry Squad Leader
US Army
11.2009 - 11.2015
Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
Led fire team during infantry dismounted battle drills and situational training exercises.
Responded to emergencies with speed, efficiency and knowledgeable assistance.
Patrolled designated coverage areas and evaluated terrain for defensive use.
Instructed personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
General Manager
First Class Acquisitions
02.2013 - 10.2014
Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
Maintained effective staff and resource utilization rates to balance financial and operational obligations.
Drove implementation of new market expansion to propel business forward and adapt to market changes.
Prepared organization for forecasted demand levels through effective operational planning.
Developed key operational initiatives to drive and maintain substantial business growth.
Sales Professional
Short Redmond Auto Group
03.2014 - 06.2014
Maintained consistent car sales by developing and deepening positive customer connections.
Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Business Development Manager
Redi Rock
07.2014 - 06.2018
Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Compiled product, market and customer data to generate informed sales and profit projections.
Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
Negotiated, prepared and signed contracts with clients.
Completed and submitted monthly and yearly reports to support executive decision making.
Represented company and promoted products at conferences and trade association meetings.
BDC Sales Manager
Creech Chevrolet Buick
01.2019 - 02.2020
Coordinated new account development in mature markets while overseeing delivery of premium service levels to existing clientele.
Delivered high-impact sales presentations to executives, highlighting value of technical products ranging in complexity.
Launched new product lines, boosting brand awareness and revenues within competitive markets.
Maintained up-to-date knowledge of competitor products and pricing in market served.
Managed revenue models, process flows, operations support and customer engagement strategies.
Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Used Car Sales Manager
Short Redmond Auto Group
10.2020 - 12.2021
Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Organized promotional events and interacted with community to increase sales volume.
New Car Sales Manager
Rick Mcgill's Airport Toyota
01.2022 - 05.2024
Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Directed sales support staff in administrative tasks to help sales reps close deals.
Monitored sales team performance, analyzed sales data and reported information to area managers.
General Sales Manager
Redmond Auto Group
12.2023 - Current
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
Back Up Finance Manager
Overseen Used & New Car inventory to insure they were lot and digital ready.
Education
Associate of Science - Business Administration And Management
SKCTC
Middlesboro, KY
01.2013
Skills
Sales presentations
Extensive personal network
Solution selling
Sales processes
Strategic account development
Account management
Analytical problem solver
Direct sales
Territory Management
Coaching and mentoring
B to B sales
Business development and planning
New Business Development
Automotive F&I
New & Used Car experience
Timeline
General Sales Manager
Redmond Auto Group
12.2023 - Current
New Car Sales Manager
Rick Mcgill's Airport Toyota
01.2022 - 05.2024
Used Car Sales Manager
Short Redmond Auto Group
10.2020 - 12.2021
BDC Sales Manager
Creech Chevrolet Buick
01.2019 - 02.2020
Business Development Manager
Redi Rock
07.2014 - 06.2018
Sales Professional
Short Redmond Auto Group
03.2014 - 06.2014
General Manager
First Class Acquisitions
02.2013 - 10.2014
Infantry Squad Leader
US Army
11.2009 - 11.2015
Associate of Science - Business Administration And Management