CHRISTIAN COLEMAN
Duluth,GA
Summary
Customer care and patient access specialist with 12+ years in insurance verification, prior authorization, and revenue cycle processes. Coordinate coverage checks and resolve payer/provider discrepancies to reduce delays and improve reimbursement accuracy. Deliver scheduling support and patient communication with strong administrative workflow coordination.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
Motion Musculoskeletal Institute
Remote, US
06.2025 - 06.2026
- Improved customer retention by 60% through proactive issue resolution, personalized support, and effective de-escalation concerns.
- Documented customer interactions, case notes, and follow-up actions in records.
- Trained new representatives on customer care procedures and communication standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Patient Care Coordinator
Abax Health
Remote, US
06.2024 - 06.2025
- Supported customer communication for referrals and visit scheduling, helping clarify next steps and process details.
- Answered customer calls within 2 minutes, meeting 98% response-time compliance standard.
- Partnered with cross-functional teams to improve CRM workflows and shorten case resolution timelines through clearer communication.
Care Navigator
Advanced Medical Pricing Solutions (AMPS)
Remote, US
05.2021 - 05.2024
- Streamlined scheduling processes, resulting in a 67% increase in patient access to care.
- Coordinated coverage and authorization workflows among patients, providers, clients, TPAs, health-share organizations, stakeholders, departments, and vendors to ensure seamless patient experiences.
- Compiled clinical records for prior authorization and case review, enabling timely patient care decisions and enhancing overall care delivery.
Medical Billing and Collections Specialist
Change Healthcare
Remote, US
02.2020 - 05.2021
- Maintained 90%+ data accuracy across billing. collections, and patient account records.
- Ensured accurate coding of services rendered for claims submitted, supporting optimal reimbursement processing.
- Reviewed denied claims and compiled appeal packets for payer resubmission, increasing likelihood of successful reimbursement.
Patient Access Representative
North Georgia Oncology Center
Roswell, GA
04.2019 - 02.2020
- Efficiently navigated multiple monitors, healthcare systems, payer portals, and communication platforms simultaneously while maintaining accurate documentation and delivering timely customer support.
- Documented customer interactions, case notes, and follow-up actions in records.
- Resolved billing, order, and account issues following employer service policies.
Revenue Cycle Specialist
Emory Healthcare
Atlanta, GA
12.2014 - 06.2018
- Reduced charge-capture turnaround time by 95%, from approximately 3 weeks to 24 hours.
- Supported fraud, waste, and abuse prevention efforts by identifying unusual billing or claims discrepancies and escalating findings to appropriate internal teams for review.
- Communicated with insurance carriers to resolve coverage and authorization questions.
Education
Bachelor of Science (B.S.) - Health Informatics
Mercer University
Atlanta, GA05-2027
Skills
- Healthcare coordination services
- Analytical problem-solving
- Client satisfaction and retention strategies
- HIPAA regulations compliance
- Medical vocabulary proficiency
- Self-management initiatives
- Verification of benefits and eligibility processes
- Electronic health record systems and payer relations
- Revenue cycle analysis techniques
- Healthcare process enhancement
- Customer service proficiency
Timeline
Customer Care Representative
Motion Musculoskeletal Institute
06.2025 - 06.2026
Patient Care Coordinator
Abax Health
06.2024 - 06.2025
Care Navigator
Advanced Medical Pricing Solutions (AMPS)
05.2021 - 05.2024
Medical Billing and Collections Specialist
Change Healthcare
02.2020 - 05.2021
Patient Access Representative
North Georgia Oncology Center
04.2019 - 02.2020
Revenue Cycle Specialist
Emory Healthcare
12.2014 - 06.2018
Bachelor of Science (B.S.) - Health Informatics
Mercer University