Anitha Smith-Williams
Las Vegas,NV
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management. Skilled pharmacy professional with a proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Representative
CVScaremark
10.2023 - Current
- Managed high call volume with exceptional professionalism and efficiency.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated customers on product features, benefits, and usage to enhance satisfaction.
- Developed training materials for onboarding new representatives to ensure consistency in service delivery.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into the internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Assists with insurance verifications and authorizations, patient scheduling, scanning of medical records, and call center operations.
Pharmacy Technician
Walgreens
03.2024 - Current
- Dispensed medications accurately, ensuring compliance with safety protocols and pharmacy regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Nursing Assistant
Baptist Health Hospital
05.2017 - 07.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Monitor Technician
Baptist Health Hospital
05.2017 - 07.2023
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Collaborated with healthcare team to maintain quality patient care.
- Interpreted tests and identified arrhythmias and heart abnormalities on patient's EKG and reported to cardiologist.
- Maintained accurate and detailed records of patient information and treatments.
Education
Bachelor of Science - Sports Management
Morehead State University
Morehead, KY05.2008
High School Diploma -
Pleasure Ridge Park High School
Louisville, KY05.2004
Skills
- Technique Evaluation
- Student and Parent Relations
- Self-Control
- Coordination
- Quality Assurance Controls
- Emotional and Social Support
- Direct Supervision
- Performance Improvement
- Healthcare Knowledge
Certification
Certified in CPR
Timeline
Pharmacy Technician
Walgreens
03.2024 - Current
Customer Care Representative
CVScaremark
10.2023 - Current
Nursing Assistant
Baptist Health Hospital
05.2017 - 07.2023
Monitor Technician
Baptist Health Hospital
05.2017 - 07.2023
High School Diploma -
Pleasure Ridge Park High School
Bachelor of Science - Sports Management
Morehead State University