Summary
Work History
Education
Skills
Timeline
Generic

Christian Collazo

Daytona Beach

Summary

Dedicated hotel housekeeper with proven expertise at Hilton Garden Inn, excelling in surface sanitation and guest relations. Recognized for enhancing cleanliness standards and training new staff, ensuring a welcoming environment. Proficient in deep cleaning and supply management, consistently delivering exceptional service and maintaining high guest satisfaction.

Work History

Hotel Housekeeper

Hilton Garden Inn Hotel
  • Cleaned and sanitized guest rooms to meet hotel standards.
  • Replenished supplies and amenities in guest accommodations efficiently.
  • Responded promptly to guest requests and inquiries regarding room services.
  • Collaborated with team members to maintain high cleanliness standards.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.

OVG Food Service Associate

OVG
  • Provided excellent customer service by efficiently processing orders and addressing inquiries.
  • Maintained cleanliness and organization of food service areas to ensure compliance with health standards.
  • Assisted team members in preparing food items, improving kitchen workflow and speed of service.
  • Collaborated with management to implement new menu items, enhancing customer satisfaction and sales.
  • Operated kitchen equipment safely while adhering to food safety regulations and procedures.
  • Monitored inventory levels, ensuring timely restocking of supplies to minimize disruptions in service.
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Enhanced customer satisfaction by providing timely and efficient food service.
  • Greeted customers at counter to fulfill requests and answer questions.

Hotel Housekeeper

Holiday Inn IHG
  • Cleaned and sanitized guest rooms, ensuring high standards of cleanliness and hygiene.
  • Replenished supplies such as towels, toiletries, and linens in accordance with hotel policies.
  • Inspected rooms for maintenance issues, reporting concerns to management for prompt resolution.
  • Collaborated with team members to maintain efficient workflow during peak occupancy periods.
  • Utilized cleaning equipment and tools effectively to enhance operational efficiency.
  • Provided exceptional customer service by addressing guest inquiries and requests promptly.
  • Assisted in training new staff on cleaning protocols and hotel standards for quality assurance.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.

Security Officer

Holiday Inn IHG
  • Monitored and enforced safety protocols to ensure guest and staff security.
  • Responded swiftly to incidents, providing timely support and resolution.
  • Conducted regular patrols of property to identify potential hazards or security breaches.
  • Collaborated with local law enforcement on safety initiatives and emergency response plans.
  • Implemented effective communication strategies with hotel staff regarding security alerts.
  • Maintained accurate records of incidents, reports, and daily activities for review.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.

Education

High School Diploma -

Thomas Jefferson High School
Brooklyn, NY
06.1990

Skills

  • Bed making proficiency
  • Cleaning techniques
  • Room turnover
  • Bathroom cleaning proficiency
  • Safe chemical handling
  • Guest relations
  • Assignment management
  • Surface sanitation
  • Odor control methods
  • Safety monitoring
  • Floor care techniques
  • Furniture polishing techniques
  • Supply management
  • Laundry expertise
  • Waste disposal methods
  • Energy conservation awareness
  • Deep cleaning
  • Upholstery maintenance
  • Room verification
  • Sanitization practices
  • Surface dusting
  • Sanitizing
  • Towel replenishment
  • Turndown service
  • Linen management
  • Restocking supplies
  • Housekeeping
  • Customer service
  • Multitasking and prioritizing
  • Supply restocking
  • Quality control
  • Cleaning bathrooms
  • Floor vacuuming
  • Staff training

Timeline

Hotel Housekeeper

Hilton Garden Inn Hotel

OVG Food Service Associate

OVG

Hotel Housekeeper

Holiday Inn IHG

Security Officer

Holiday Inn IHG

High School Diploma -

Thomas Jefferson High School

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