Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christian Conner

Las Vegas

Summary

Dynamic Showroom Supervisor at Bellagio Hotel and Casino, adept at enhancing team performance through effective communication and problem-solving. Successfully reduced employee turnover by fostering a positive work environment and implementing efficient scheduling. Recognized for resolving customer complaints with empathy, boosting loyalty and repeat business while maintaining corporate standards.

Overview

15
15
years of professional experience

Work History

Showroom Supervisor

Bellagio Hotel and Casino
08.2024 - Current
  • Supervised inventory and placed orders to replenish low running supplies.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Ensured smooth showroom operations by creating efficient schedules and delegating tasks effectively among staff members.
  • Reduced employee turnover by fostering a positive work environment with clear communication and support.
  • Enhanced team performance through regular coaching sessions, focusing on individual strengths and areas of improvement.
  • Provided ongoing support to team members as a leader committed to their personal growth within the organization, reinforcing a culture of continuous learning and improvement among showroom staff.

Ticket Office and Showroom Supervisor

Bellagio Hotel and Casino
12.2019 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Education

Bachelor of Arts - Political Science

University of Nevada, Las Vegas
Las Vegas, NV
05-2020

Bachelor of Arts - French

University of Nevada, Las Vegas
Las Vegas, NV
12-2016

Skills

  • Store operations
  • Showroom displays
  • Problem-solving
  • Multitasking and prioritizing
  • Teamwork and collaboration
  • Corporate standards
  • Showroom setup
  • Staff meetings
  • Employee scheduling
  • Decision-making
  • Adaptability and flexibility
  • Effective communication
  • Active listening

Languages

French
Professional Working

Timeline

Showroom Supervisor

Bellagio Hotel and Casino
08.2024 - Current

Ticket Office and Showroom Supervisor

Bellagio Hotel and Casino
12.2019 - 07.2024

Bachelor of Arts - Political Science

University of Nevada, Las Vegas

Bachelor of Arts - French

University of Nevada, Las Vegas

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