Christian Contreras
Wilmington,DE
Summary
Forward-thinking Regional Manager with deep understanding of market conditions and regional preferences. Decisive and hardworking leader skilled in making proactive, insightful updates to policies and procedures. Prepared to leverage over 12 years of progressive restaurant industry experience to positively impact business operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Manager
Capriotti's/Gobblers LLC
Delaware
07.2019 - Current
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Established and maintained operational standards for 8 locations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Regional Manager
Capriotti's
Washington, DC Metro Area
10.2014 - 07.2019
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Boosted brand growth by devising strategic network and marketing tactics.
- Developed promotional plans to complement national sales initiatives.
- Spearheaded market expansion plans for senior leadership.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Manager
Cosi
Washington, DC
05.2013 - 10.2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
General Manager
Java Works
Bethesda, MD
06.2011 - 05.2013
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Education
Associate of Science - Management Information Systems
Cecil Community College
North East, MD2025
GED -
Cecil Community College
North East, MD10.2023
Skills
- Order Management
- Business Development and Planning
- Performance Management
- Sales and Marketing Strategies
- Operational Management
- Industry Expertise
- Sales Management
- Staff Management
- Systems and Software Expertise
- Human Resources Management
Certification
ServSafe
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Regional Manager
Capriotti's/Gobblers LLC
07.2019 - Current
Regional Manager
Capriotti's
10.2014 - 07.2019
Assistant Manager
Cosi
05.2013 - 10.2014
General Manager
Java Works
06.2011 - 05.2013
Associate of Science - Management Information Systems
Cecil Community College
GED -
Cecil Community College