Christian Cortez
Round Rock,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Senior Member Service Specialist
Randolph-Brooks Federal Credit Union
11.2017 - Current
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Handled concerns with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse member questions.
- Assists in establishing memberships and handle deposit and withdrawal receipts.
- Cross-sold credit union product and services to strengthen member relationship.
- Supervise branch employees and day to day operations and occasionally as branch manager when needed.
Senior Member Service Specialist Float
Randolph-Brooks Federal Credit Union
11.2022 - 07.2023
- As Region 5 float was able to work on several branches through out area allowing me to work under different management styles.
- Collaborated with staff members to enhance member service experience and quickly adapting to branch traffic and demographic.
Consumer Lending Representative
Randolph- Brooks Federal Credit Union
10.2021 - 11.2022
- Suggested and cross-sold other products or services on approved loans that benefited member.
- Completed loan applications, proposals and offers for new borrowers.
- Delivered excellent member service and worked with members to process loan applications and loan refinancing.
- Presented customers with financial solutions that best fit specific needs.
- Assisted members with completing loan applications and other paperwork.
Education
Real Estate Certification
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TX09.2015
High School Diploma -
Lopez High School
Brownsville, TX06.2009
Skills
- Issue Resolution
- Oral and Written Communication
- Product Sales
- Service Recommendations
- Bilingual (Spanish)
- Time management
- Member Relations
Timeline
Senior Member Service Specialist Float
Randolph-Brooks Federal Credit Union
11.2022 - 07.2023
Consumer Lending Representative
Randolph- Brooks Federal Credit Union
10.2021 - 11.2022
Senior Member Service Specialist
Randolph-Brooks Federal Credit Union
11.2017 - Current
Real Estate Certification
The University of Texas At Brownsville And Texas Southmost College
High School Diploma -
Lopez High School
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