Tinarhy Ferrer-Maravilla
1441 Kaumualii St. Apt. F347,HI
Summary
Dynamic professional with extensive experience at Hawaii Federal Credit Union, excelling in customer service and member account management. Proven ability to resolve disputes effectively while fostering teamwork. Skilled in payment processing and adept at understanding customer needs, consistently promoting relevant products to enhance member satisfaction.
Overview
22
22
years of professional experience
Work History
Senior Member Service Specialist
Hawaii Federal Credit Union
1244 Kaumualii St. Honolulu, HI 96817
03.2020 - Current
- Assisting members with opening and closing accounts, as well as making account inquiries.
- Balancing Cash Drawers, Vault and TCD.
- Assisting Other Tellers, providing support, overrides and assistance to other tellers.
- Opening and Closing Branch.
- Adverse Action Notification.
- Negative Shares Report.
- ChexSystem.
- Ordering Debit/ATM Card,
- Debit Card Disputes.
- Tracking Provisional Credit.
- Ordering Checks.
- IRA’s Contribution/Distribution, Filling Death Claim through Ascensus.
- Providing information, explaining interest rates, fees and other relevant information to members.
- Promoting Credit Union Services, Identifying members needs and recommending relevant products.
Table Games Floor Supervisor
Dover Downs Hotel & Casino
03.2012 - 05.2019
- Increased productivity by implementing time-saving procedures for opening/closing tables and completing necessary paperwork accurately.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Monitored chips purchases, table inventories, and player win ratios.
- Watched closely to catch errors and notified surveillance of irregularities.
- Performed paperwork required for monetary transactions.
- Oversaw currency exchange requests for customers.
- Answered patron queries about machine functions, table parameters and other gambling floor items.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Table Games Dealer
Mohegan Sun Casino
10.2002 - 02.2012
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
Education
High School Diploma -
Farrington High School
1564 N. King St. Honolulu, HI 96817Associate Of Applied Business - Banking And Finance
Hawaii Business College
33 S. King Ste. 405 Honolulu, HI 96813Skills
- Effective teamwork
- Exceptional communication
- Customer service
- Payment processing
- Dispute resolution
- Transaction processing
- Product recommendations
- Member account management
- Multitasking
- Calm and professional under pressure
- Computer skills
- Understanding customer needs
- Customer service excellence
- Money handling
- Phone etiquette
- Microsoft office
- Data entry
- Product knowledge
- Information gathering
Languages
Tagalog
Native or Bilingual
Ilocano
Limited Working
Pangasinan
Native or Bilingual
Timeline
Senior Member Service Specialist
Hawaii Federal Credit Union
03.2020 - Current
Table Games Floor Supervisor
Dover Downs Hotel & Casino
03.2012 - 05.2019
Table Games Dealer
Mohegan Sun Casino
10.2002 - 02.2012
High School Diploma -
Farrington High School
Associate Of Applied Business - Banking And Finance
Hawaii Business College
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