Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Christian McDougal

San Antonio,TX

Summary

Dynamic professional with extensive experience at RBFCU, excelling in member satisfaction through tailored solutions and proactive cross-selling. Proven leadership in training teams, enhancing service quality, and ensuring compliance. Skilled in advanced problem solving and effective teamwork, driving results that foster loyalty and financial growth.

Overview

2021
2021
years of professional experience

Work History

Senior Member Service Specialist

RBFCU
  • Led training sessions for new Member Service Specialists, ensuring consistent quality of service across the department.
  • Developed tailored solutions for individual member needs, resulting in higher levels of satisfaction and loyalty.
  • Monitored trends within the industry staying up-to-date on best practices sharing this knowledge among the team.
  • Proactively identified opportunities to cross-sell additional products or services benefiting member''s financial goals.

Cashier/Lead

H-E-B Grocery
10.2012 - 02.2021
  • Trained new cashiers on company policies, ensuring consistent quality of service across the team.
  • Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
  • Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
  • Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.

Skills

  • Effective teamwork
  • Exceptional communication
  • Advanced problem solving
  • Compliance management
  • Time management skills

Accomplishments

Circle of Excellence

Presentation Foundations

Leadership development program

Timeline

Cashier/Lead

H-E-B Grocery
10.2012 - 02.2021

Senior Member Service Specialist

RBFCU

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Christian McDougal