CHRISTIAN CORTEZ
VANDENBERG SFB,USA
Summary
Personable and reliable with strong organizational and communication skills. Possesses foundational understanding of inventory management and retail software. Committed to contributing to seamless and efficient retail environment. Renowned for collaborative approach and adaptability, ensuring seamless integration of new strategies and technologies. Adept at enhancing workflow and ensuring high standards of accuracy. Known for teamwork and reliability.
Military Spouse seeking a position that will allow me to grow and expand my experiences to further myself in a higher/leadership position.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Assisted Ordering Technician GS-05 Step 2
Defense Commissary Agency
08.2025 - Current
- Used radio-frequency hand-held terminals to gather data necessary to update and adjust inventory.
- Performed daily inventory audit of items not-in-stock and overwrite items.
- Maintained the Computer Assisted Ordering (CAO) system with current, accurate data to ensure optimal order quantities are calculated necessary to sustain customer demands..
- Recorded and updated Balance on Hand (BOH) data; maintain perpetual inventory and audit credits.
- Evaluated stock levels of all CAO categories daily by physically reviewing the storage and display shelf locations, shippers and warehouse.
- Interfaced with all levels of management and deals directly with commercial distributor/vendor stocking representatives on issues affecting CAO.
Grocery – Store Worker, WG-04 Step 2
Defense Commissary Agency
04.2024 - Current
- Maintain and Receive supplies, equipment and perishable, semi-perishable and non-perishable resale items in the receiving area of the commissary. Scan and verify item count and cost using radio-frequency hand-held terminal and validate on Word Software.
- Complete paperwork and documents on supplies and products received.
- Input accurate numbers and weights on invoice using NCR system from orders received and deliveries soon to come.
- Perform weekly random validation counts on certain product categories.
- Perform Support Clerks job on price adjustments and creating signs and labels in MSC office.
- Perform Computer Assisted Operators job by scanning supplies and products to ensure inventory is maintained and BOH is set to proper balance following truck to shelf policy.
- Utilize pallet jack or U-Boat to remove items from delivery truck and verify shipments by checking shipping documents, reporting discrepancies and damage.
- Assist grocery manager in managing and correcting the (NIS) Not-In-Stock Listing.
- Place clearly identified stock in appropriate temporary or permanent storage locations. Break down DP. Delivery crate validations. Replenish depleted stock with incoming items or by obtaining stock from storage area and transporting it to shelving or display area.
- Process salvage consumables and dispose in designated bin. Rotating on a basis of FIFO First In First Out, age and freshness of stock.
- Daily inspection of merchandise spoilage and deficiency throughout the store shelves, backstock and received items.
- Work with (QAE) Quality Assurance Evaluator by emailing/communicating photos and written documentation of merchandise products in store not properly rotated, damage stocked, and spoiled items not being pulled.
- Clean shelves/display areas on a regular basis. Perform all sanitation tasks in accordance with DeCA directives.
- Enforcing Safety Rules and regulations by holding employees accountable on unsafe work practices.
- Ensures that all End Cap aisle displays, Limited promo products, patron savings programs are properly built.
- Awards: Employee of the month – 2024-06 Passion Award – 2024-09, 2024-12, 2025-01
- TDY – March AFB/DAX IM Training 2024-09-23/2024-09-26
- Certificate of Outstanding Achievement – 2024-12
Retail – Customer Experience Associate, Grade: 1 / Teir: 2
AAFES Base Exchange
02.2022 - 04.2024
- Provide great customer service throughout the main exchange such as working Cashier, Hardline, Power Zone and Softline departments
- Responsible for ensuring top-rate product quality at the main exchange to include the following: receiving, custodial, selling, stocking procedures, inventory, promoting, special orders, and sanitation to include spoiled merchandise.
- Operates on a POS system for all transactions that handles cash, credit, checks, gift cards and process refunds.
- Ensures that all End Cap displays, special products and patron savings programs are properly built.
- Work with other department managers to form a cohesive unit, resolving challenges that present themselves.
- Prevent and resolve complex issues on a daily basis to include with Patron inquiries.
- Conducts periodic inspections for compliance with sanitation and safety requirements.
- Ensures carrying out established store policies and controls for semi-perishable merchandise ordering and receiving using Telxon hand-held terminal.
- Managing/Supervising new employees of store merchandising operation.
- Answering phone calls and cleaning duties.
- Ensuring opening and closing of cashier duties.
- Assists in planning, managing/supervising and directing retail store operations dealing with merchandising, selling, stocking, promoting and reordering of goods.
- Train, assist and supervise employees. Assign daily work/tasks.
- Awards: Top military Star card award, 2022-05
Sales Executive
Triple J Motors
04.2019 - 09.2021
- Assist new and existing customers through service, maintenance, and parts.
- Train new hires.
- Generate leads and educate prospects, emails promotions, schedule appointments through text, email and phone.
- Sell new and used vehicles including fleet and commercial; Pre-Qualify clients, upsell products and services; Demo vehicle and work financing process and options.
- Meet deadlines and quota of 10 or more vehicles per month.
- Inspect new shipment and learn new vehicle inventory models and different specifications.
- Process business deals, vehicle orders and process payments.
- Work with ports for freight shipping quotes and closing contracts.
- Awards: Outstanding achievement award, 2020-06 Top Salesman of the year, 2019-05
Education
Certificate of Technical Studies - CYBER SECURITY
Texas A&M University
Texarkana, TX06-2023
Certificate of Technical Studies - FIELD/SITE SAFETY TECH SUPERVISOR
Guam Trades Academy
GUAM04-2021
Certificate of Technical Studies - HVAC
Guam Trades Academy
Guam05.2020
High School Diploma -
Okkodo High School
Guam01.2010
Skills
- Meticulous attention to detail
- Customer service
- Delivers results in high-pressure environments
- Proficient in task management
- Quality control
- Documentation and reporting
- Project planning and prioritization
- Customer communication
- Deadline oriented
- Task prioritization
- Fostering customer trust
- Staff education and training
Certification
- 2020 EPA Universal License, Safely handling and regulate refrigerant for residential and commercial units. Does not expire.
- 2021 Site Safety Supervisor, Field Safety, Safety Technology/Competent Person
Timeline
Computer Assisted Ordering Technician GS-05 Step 2
Defense Commissary Agency
08.2025 - Current
Grocery – Store Worker, WG-04 Step 2
Defense Commissary Agency
04.2024 - Current
Retail – Customer Experience Associate, Grade: 1 / Teir: 2
AAFES Base Exchange
02.2022 - 04.2024
Sales Executive
Triple J Motors
04.2019 - 09.2021
Certificate of Technical Studies - CYBER SECURITY
Texas A&M University
Certificate of Technical Studies - FIELD/SITE SAFETY TECH SUPERVISOR
Guam Trades Academy
Certificate of Technical Studies - HVAC
Guam Trades Academy
High School Diploma -
Okkodo High School
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