Christian Cruz
Hayward,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and 17 years in customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Inventory Control Manager/AP&AR Supervisor
Core-Mark International
06.2021 - Current
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Diminished accidents 100% by identifying root causes for corrective action.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Managed scheduling and task delegation for 28-member warehouse team.
- Reduced overtime to less than 1.2%
- Collaborated with purchasing staff to ensure timely ordering of necessary items.
- Worked along side The Union to ensure job safety and regulations.
- Managed all AP and accounts receivable for new accounts.
Customer Service Supervisor/Account Manager
Core-Mark International
09.2012 - 06.2021
- Managed between 30-50 calls daily with notations
- Assisted Sales team with emails and sales orders and credits
- Created, prepared and delivered reports to various departments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Worked alongside Division President and General Sales Manager to manage the day-to-day activities at Apple.
- Supported the sales growth, oversaw all inventory/procurement and coordinated deliveries.
- Daily engagement with Chef's to meet PO's. Grew sales from $850K in 2015 to $8M in 2019.
Administrative Assistant
Alameda County Welfare Services
07.2008 - 07.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Manage 20-40 in house clients
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Offered technical support and troubleshot issues to enhance office productivity.
Education
General Education in Business
Chabot College
Hayward, CAHigh School Diploma -
Hayward High School
Hayward, CA06.2006
Skills
- Development Management
- Distribution and Warehousing
- Administrative support
- Leadership
- Reporting
- 65 WPM typing speed
- Verbal and Written Communication
- Spanish Interpreting
- Calm and Professional Under Pressure
- KPI Tracking
Accomplishments
Support Services of the year 2014
Manager of the year 2018-2019
Manager of the year 2021
Certification
Forklift operator
Additional Information
References Available Upon Request
Languages
Spanish
Native or Bilingual
Software
Microsoft office
Timeline
Inventory Control Manager/AP&AR Supervisor
Core-Mark International
06.2021 - Current
Customer Service Supervisor/Account Manager
Core-Mark International
09.2012 - 06.2021
Administrative Assistant
Alameda County Welfare Services
07.2008 - 07.2010
High School Diploma -
Hayward High School
General Education in Business
Chabot College
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