Christian Dean
Norwood
Summary
Dynamic Ground Operations Specialist with extensive experience at Atlas Air Worldwide, excelling in vendor coordination and operations management. Proven track record in enhancing on-time performance through effective problem-solving and analytical thinking. Skilled in data analysis, ensuring compliance and operational efficiency in high-pressure environments. Committed to delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Ground Operations Specialist
Atlas Air Worldwide
Erlanger
02.2025 - Current
- Liaisons with Systems Operations, Operations Planning, Flight Operations, Performance Engineering, Sales/Marketing, Permitting, and other groups to ensure ground handling services and equipment are in place as schedules are amended.
- Maintain the Ground Ops Information database with current ground handlers, warehousing, into-plane agent, catering and de-icing vendor contact information and services.
- Responds to internal/external departments on matters and inquiries regarding all aspects of ground operations (i.e. Loadmaster, Passenger, Dangerous Goods, Deicing, Ramp, Airport Terminal, Warehousing, Fueling, Passenger and Cargo catering services, and Airport Security information.
- Research and complete an airport suitability assessment to include maintaining the department airport database.
- Plans daily Ground Coordinator activities within weekly work schedules
Ground Operations Coordinator
Atlas Air Worldwide
Erlanger
01.2023 - 01.2025
- Ensures seamless execution of aircraft fuel operations, crew and passenger catering provisions, aircraft deicing services, passenger handling, and aircraft cabin services are in accordance with standard operating procedures.
- Assist in the initial set up and revisions of official documents provided to the designated third-party vendors per charter and/or operation. Coordinates with vendors to ensure services are in place and rendered.
- Coordinate with main-line stations regarding supplies and stock levels required for flights/operations.
- Filed import/export documentation accurately and efficiently, ensuring compliance with customs regulations and facilitating smooth clearance of shipments.
- Monitoring and resolving day to day operational issues to ensure on-time performance.
Air Hub Associate
Amazon
Erlanger
08.2022 - 01.2023
- Responsible for effectively loading/unloading cargo from the warehouse to the aircraft to ensure the customer receives their order on time.
- Ensures all cargo is loaded on aircraft in accordance to the load plan.
- Contributes to the safe arrival and departure of aircraft in the Amazon gateway.
Analyst 2
Protiviti
Cincinnati
05.2022 - 08.2022
- Responsible for managing data retrieval and analysis within an organization.
- Organizing data points, communicating between upper management and the IT department and analyzing data to determine corporation’s need.
- Responsible for the creation and maintenance of PowerBI reports.
- Coordinating meetings with stakeholders to present analysis.
Fulfillment Center Associate
Amazon
Hebron
06.2020 - 05.2022
- Streamlined logistics for package returns to primary fulfillment center and supported distribution to nearby locations.
- Executed scanning and sorting of packages to enhance operational efficiency.
- Selected by management to train new associates, delivering constructive feedback to improve performance.
Aircraft Armament Systems Technician
United States Air Force
Cincinnati
09.2013 - 06.2016
- Team lead responsible for the care and handling of numerous multi-million-dollar aircraft weapons systems and loading equipment to include safety, maintenance, reliability testing and logistics ensuring 100% mission readiness of front-line combat aircraft assigned to defend Japan and the Korean Peninsula.
- Responsible for data entry and analysis to ensure complete maintenance accountability for numerous, zero-fail quality assurance inspections and assessments.
Education
Bachelor of Science - Business Administration
Xavier University, Williams College of Business
Cincinnati, OH05.2020
Skills
- Time management
- Customer service
- Analytical thinking
- Data analysis
- Vendor coordination
- Operations management
- Problem solving
Core Proficiencies
- Microsoft Power BI
- Microsoft SQL Server Studio
- Microsoft Suite
- Tableau
- SQL
Timeline
Ground Operations Specialist
Atlas Air Worldwide
02.2025 - Current
Ground Operations Coordinator
Atlas Air Worldwide
01.2023 - 01.2025
Air Hub Associate
Amazon
08.2022 - 01.2023
Analyst 2
Protiviti
05.2022 - 08.2022
Fulfillment Center Associate
Amazon
06.2020 - 05.2022
Aircraft Armament Systems Technician
United States Air Force
09.2013 - 06.2016
Bachelor of Science - Business Administration
Xavier University, Williams College of Business
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