Christian De Jesus
Redwood City,CA
Summary
Friendly Help Desk Technician with 5 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
7
7
years of professional experience
Work History
EE Logistics Inventory Technician / Imaging Technician
Astreya
Newark, CA
09.2021 - Current
- Assisted over 20 users per day which resulted in 90% satisfaction rate
- Provisioned over 60 devices per day resulting in organized inventory for new hires
- Av Sweeps over 40 rooms per day which resulted in over 80% conference rooms ready to use
- Imaged over 60 laptops and desktops daily both OS and PC
Patient Services Representative
Sutter Health Palo Alto Medical Foundation
Palo Alto, CA
01.2016 - 08.2021
- Assisted over 80 patients daily with scheduling of appointments
- Submitted and verified insurances for patients
- Assisted doctors with opening and blocking schedules
- Used applications like Excel, Outlook, Word, and Epic on PC and Mac 2
Education
Associate of Arts -
Cañada College
Redwood City, CA06.2015
Skills
- Customer service
- OS and PC
- Computer imaging
- Computer troubleshooting
- Creative Solutions
- Critical Thinking
- Google Drive
- Issue and Resolution Tracking
- Network Infrastructure Monitoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
EE Logistics Inventory Technician / Imaging Technician
Astreya
09.2021 - Current
Patient Services Representative
Sutter Health Palo Alto Medical Foundation
01.2016 - 08.2021
Associate of Arts -
Cañada College