Christian de la torre
AUSTINTOWN,OH
Summary
Dynamic Director of Operations at Community Home Medical, adept in supply chain management and process improvement. Spearheaded initiatives that enhanced patient satisfaction and compliance, while leveraging data-driven decision-making to optimize workflows. Proven ability to resolve complex customer service issues, ensuring high-quality service delivery and operational excellence.
Overview
23
23
years of professional experience
Work History
Director of Operations
Community Home Medical
Austintown, Ohio
08.2007 - Current
- Oversaw daily operations and ensured efficient workflow in home medical services.
- Managed supply chain logistics for medical equipment and supplies delivery.
- Implemented process improvements to enhance service delivery and patient satisfaction.
- Developed training programs for staff on best practices and compliance standards.
- Coordinated with vendors to maintain quality and timely supply of products.
- Analyzed operational data to identify trends and inform decision-making processes.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Ensured compliance with applicable laws, regulations, industry standards.
Driver Technician
Boardman Medical Supply
Girard, OH
04.2002 - 07.2007
- Operated delivery vehicles to transport equipment and supplies efficiently.
- Conducted regular vehicle inspections to ensure safety and compliance standards.
- Collaborated with team members to coordinate delivery schedules and routes.
- Assisted in loading and unloading of materials for timely deliveries.
- Maintained accurate records of deliveries and vehicle maintenance activities.
- Communicated effectively with clients regarding delivery updates and requirements.
- Trained new drivers on company protocols and safety procedures.
- Resolved logistical issues promptly to ensure uninterrupted service flow.
- Set up equipment upon deliveries and completed initial setup for customers.
Education
High School Diploma -
Campbell Memorial High School
Campbell, OH06-1998
Skills
- Supply chain management
- Process improvement
- Regulatory compliance
- Operational analysis
- Data-driven decision making
- Vendor management
Timeline
Director of Operations
Community Home Medical
08.2007 - Current
Driver Technician
Boardman Medical Supply
04.2002 - 07.2007
High School Diploma -
Campbell Memorial High School
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