Christian DIaz
Aurora,CO
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Sales professional prepared for this role with record of achieving significant sales milestones. Known for reliability in team settings and adaptability to changing market conditions. Skilled in client engagement and proficient in closing deals.
Overview
9
9
years of professional experience
Work History
Your Castle Real Estate
Your Castle Estate
10.2022 - Current
- Expedited transaction closings by collaborating closely with attorneys, inspectors, appraisers, and lenders.
- Generated new leads through strategic networking events and targeted marketing efforts.
- Mitigated risks associated with complicated real estate transactions understanding contractual obligations and addressing potential issues before they escalated.
- Boosted referral business through exceptional customer service and consistently exceeding client expectations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Studied job descriptions and qualifications to determine applicant requirements.
Keller Williams Recruiting/Sales Assistant
Keller Williams Cherry Creek
03.2020 - 01.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Rocky Mountain Forest Products
07.2017 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Car Salesperson
McCaddon Buick GMC Cadillac
08.2015 - 03.2017
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Education
No Degree - Business Managment
University of Nebraska At Kearney
Kearney, NE05-2012
High School Diploma -
Lexington High
Lexington, NE05-2009
Skills
- Customer service
- Fluent bilingualism
- Problem-solving
- Administrative skills
- Recruiting and sourcing
- Team collaboration
- Relationship building
Accomplishments
- Supervised team of 4staff members.
2022 Sales Award for Achieving $1.5 Million in Sales
2023 Sales Award for Achieving $1.5 Million in Sales
2002 Sales Award for Achieving $1.5 Million in Sales
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Your Castle Real Estate
Your Castle Estate
10.2022 - Current
Keller Williams Recruiting/Sales Assistant
Keller Williams Cherry Creek
03.2020 - 01.2022
Sales Associate
Rocky Mountain Forest Products
07.2017 - 07.2019
Car Salesperson
McCaddon Buick GMC Cadillac
08.2015 - 03.2017
No Degree - Business Managment
University of Nebraska At Kearney
High School Diploma -
Lexington High
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