Christian Dryden
Minot,ND
Summary
Knowledgeable Universal Banker equipped to handle fast-paced banking work. Serves customers with expertise in business and personal banking. Highly proficient in handling teller work, setting up accounts and selling bank products. Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.
Overview
16
16
years of professional experience
Work History
Student Accts Receivable Clerk
Southwestern Illinois College
Belleville, IL
09.2022 - Current
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Compiled customer information into organized databases for easy access.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Scanned documents into digital formats ensuring accuracy of content.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Utilized computer software programs to create reports, labels, forms.
- Verified accuracy and completeness of invoices prior to payment processing.
- Analyzed customer accounts for discrepancies and resolved any issues in a timely manner.
- Processed invoices, payments and other transactions in a timely manner according to company policies and procedures.
Universal Banker
Fcb Banks
O'Fallon, IL
03.2020 - 08.2022
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Completed routine transfers, deposits and bill payments.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
- Advised customers on bank products, services and financial planning options.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Modified, opened and closed customer accounts.
- Completed daily cash balancing and operated ATMs.
- Verified amounts and integrity of every check or funds transfer.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Maintained optimal financial controls by securing funds and making accurate transactions.
Cafe Barista/ Bookseller
Barnes & Noble
Fairview Heights, IL
05.2019 - 06.2021
- Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments
- Verified adequate levels of supplies such as linens and trays and restocked low items
- Removed trash, spills and trays to keep areas clean and professionally organized
- Stocked displays with new and transferred merchandise
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Executed cash transactions quickly and accurately
- Applied proactive and resourceful nature to create pleasant guest experiences
- Backed up cashier staff to process customer orders and payments
- Managed inventory of dining room products, including condiments, linens and flatware
- Monitored customer movements and quickly cleared empty tables for future customers
- Offered product samples, answered questions and suggested products
- Greeted guests with friendliness and professionalism
- Federal Work
Student Worker
Southwestern Illinois College
Belleville, IL
08.2019 - 12.2019
- Kept reception area clean and organized to offer positive first impression to every visitor
- Achieved results in ambiguous environment with high level of accuracy and attention to detail
- Tracked usage of glaze supplies and make new glaze to maintain inventory levels.
- Cleaned and organized classrooms, materials and supplies.
- Assisted with different events during fall and spring semesters.
- Greeted office visitors, provided information and directed to appropriate personnel.
Sales Associate
Dillard's
Fairview Heights, IL
08.2017 - 08.2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
Cashier/Stock
Piggly Wiggly
Wetumpka, AL
12.2014 - 07.2017
- Work flexible schedules to accommodate changing customer levels
- Answered incoming telephone calls with professional and knowledgeable responses
- Provided expert product and service information
- Maintained up-to-date knowledge of customer buying habits
- Organized items in a visually appealing manner
- Trained a proportion of employees on effective techniques
- Retrieved alternate items and sizes on request
- Listened to customer needs and preferences to provide accurate advice
- Completed purchases with cash, credit and debit payment methods
- Worked flexible schedules to accommodate changing customer levels
- Answered incoming telephone calls with professional and knowledgeable responses
- Provided expert product and service information
- Maintained up-to-date knowledge of customer buying habits.
Cashier
Matzo's Deli and Coffee Shoppe
Trussville, AL
06.2008 - 07.2008
- Created attractive displays
- Organized items in visually appealing manner
- Worked flexible schedule to accommodate changing customer levels
- Completed purchases with cash, credit and debit payment methods
- Listened to customer needs and preferences to provide accurate advice
- Met incoming customers and provided immediate assistance
- Provided expert product and service information.
Education
Associate - Arts
Southwestern Illinois College
12.2019
High School Diploma -
Holtville High School
Skills
- Microsoft Office platforms (1 year)
- Teller Support
- Product Promotion
- Verbal and Written Communication
- New Account Setup
- Products and Services Knowledge
- Relationship Building
- Customer Service
- Honest and Ethical
- Recordkeeping and Documentation
- Cashier's Checks
- Signature Verification
- Bank Deposits
- Honest and Dependable
- Information Processing
Personal Information
Inventory management, Verbal/written communication, Active listening, Outgoing personality, Accurate money handling, Time management ability, Team player, Enthusiastic. Willing to relocate: Anywhere Authorized to work in the US for any employer Organize items in a visually appealing manner. Retrieve alternate items and sizes upon request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods.
Accomplishments
- Made Dean's List for three semesters for academic achievement for maintaining a high GPA.
Timeline
Student Accts Receivable Clerk
Southwestern Illinois College
09.2022 - Current
Universal Banker
Fcb Banks
03.2020 - 08.2022
Student Worker
Southwestern Illinois College
08.2019 - 12.2019
Cafe Barista/ Bookseller
Barnes & Noble
05.2019 - 06.2021
Sales Associate
Dillard's
08.2017 - 08.2019
Cashier/Stock
Piggly Wiggly
12.2014 - 07.2017
Cashier
Matzo's Deli and Coffee Shoppe
06.2008 - 07.2008
Associate - Arts
Southwestern Illinois College
High School Diploma -
Holtville High School
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