CHRISTIAN DUBROC
Houston
Summary
Client Service Manager with experience in client engagement, risk assessment, and account management, seeking to transition into a production role. Skilled at identifying client needs, developing tailored insurance solutions, and building strong relationships that support retention and business growth.
Overview
4
4
years of professional experience
Work History
Commercial Lines Client Service Manager
Higginbotham
Houston, TX
10.2025 - Current
- Served as the primary service contact for commercial clients, coordinating coverage requests, policy servicing, and issue resolution across carriers and internal teams.
- Analyzed client feedback and recurring patterns to identify opportunities to strengthen service delivery, communication, and account management.
- Strengthened client outcomes by leveraging carrier relationships to secure appropriate coverage solutions for new and renewal business
ACT Prep and Math Tutor
Varsity Tutors
10.2023 - 02.2026
- Built and maintained a network of clients by reaching out and seeking opportunities
- Pinpointed clients' needs by developing relationships and understanding their goals
- Created individualized lessons for each client designed to achieve their goals
Consumer Lending and Credit Intern
Investar Bank
Baton Rouge, LA
06.2023 - 08.2024
- Learned practices in client engagement and relationship management through a mentorship from consumer lending bankers, enhancing my understanding of client needs and solutions
- Gained firsthand experience in customer relationships and service through working the teller line
- Analyzed loan packages, developing skills in risk assessment
- Acquired knowledge of credit and risk management, allowing me to better understand risk profiles and tailor solutions
Health and Benefits Insurance Intern
Arthur Gallagher
Baton Rouge, LA
06.2023 - 08.2023
- Shadowed insurance brokers during client and prospective meetings, enhancing relationship-building skills and understanding of creating insurance solutions
- Developed and presented effective sales strategies for utilizing Gallagher's tools during a Regional Intern Sales Competition, demonstrating key presentation and communication skills
- Collaborated with a team of interns to create a comprehensive sales presentation, displaying abilities of teamwork and strategic planning
- Collected research through meetings with insurance consultants and utilization of Gallagher's sales tools, gaining knowledge of market trends and client needs
Project Accounting Intern
Turner Industries
Baton Rouge, LA
06.2022 - 08.2022
- Organized and managed customer account invoices, honing skills of attention to detail and accuracy
- Trained and mentored Project Accounting Interns, demonstrating effective leadership and communication skills
- Collaborated with Project Accounting Interns, displaying teamwork and enhancing efficiency
- Gained experience with specialized software, strengthening analytical skills
Education
Bachelor of Science - Finance, Sales
The University of Alabama Honors College, Culverhouse College of Business
Tuscaloosa, AL05-2025
Skills
- Client engagement
- Risk assessment
- Customer relationship management
- Project management
- Data analysis
- Sales strategy development
Timeline
Commercial Lines Client Service Manager
Higginbotham
10.2025 - Current
ACT Prep and Math Tutor
Varsity Tutors
10.2023 - 02.2026
Consumer Lending and Credit Intern
Investar Bank
06.2023 - 08.2024
Health and Benefits Insurance Intern
Arthur Gallagher
06.2023 - 08.2023
Project Accounting Intern
Turner Industries
06.2022 - 08.2022
Bachelor of Science - Finance, Sales
The University of Alabama Honors College, Culverhouse College of Business