Summary
Overview
Work History
Education
Skills
Licensing
Timeline
Generic

Makai Carpenter

Las Vegas,NV

Summary

Dedicated client service associate known for handling multiple projects successfully. Promoting excellent skills. Dedicated to best-in-class services for all clients.

Overview

7
7
years of professional experience

Work History

Client Service Associate II - Commercial Lines

Arthur J. Gallagher
Las Vegas, NV
03.2024 - Current
  • Processed endorsements, applications, and certificates of insurance with precision and efficiency.
  • Managed client renewals 150 days in advance to guarantee policy continuity.
  • Coordinated with underwriters and carriers for policy changes and inquiries.
  • Developed new process that streamlined Certificate of Insurance requests, reducing backlog by 40%.
  • Handled client inquiries, ensuring timely responses to enhance satisfaction.
  • Maintained accurate records of client interactions within customer management system.

Technical Assistant

Gallagher Bassett
Las Vegas, NV
10.2022 - 03.2024
  • Assigned 2,000+ tasks using Excel for tracking and prioritization
  • Led daily audits to ensure team accuracy and task completion
  • Processed over 250+ tasks daily while managing leadership responsibilities
  • Reviewed claim documents for accuracy and compliance

Independent Contractor

DoorDash
Las Vegas, NV
06.2018 - 07.2023
  • Delivered multiple orders with emphasis on time management and customer satisfaction
  • Maintained strong communication with customers and merchants
  • Resolved delivery challenges with professionalism and efficiency

Pharmacy Help Desk Agent

Alorica
Las Vegas, NV
12.2021 - 09.2022
  • Assisted retail pharmacists with insurance and medication claims
  • Explained drug coverage and Medicare benefits to patients
  • Supported prior authorizations and technical pharmacy operations
  • Averaged 100 calls per day with 95% KPI achievement

Education

High School Diploma -

Weber High School
Pleasant View, UT
05.2012

Skills

  • Microsoft Office Suite proficiency
  • Insurance document processing
  • Task management and logistics planning
  • Audit tracking and compliance review
  • Customer service and client communication
  • Policy renewal coordination
  • Call center operations
  • Pharmacy claim support
  • Time management and workflow optimization
  • Problem-solving

Licensing

Property & Casualty License, NV, Active, 03/01/25

Timeline

Client Service Associate II - Commercial Lines

Arthur J. Gallagher
03.2024 - Current

Technical Assistant

Gallagher Bassett
10.2022 - 03.2024

Pharmacy Help Desk Agent

Alorica
12.2021 - 09.2022

Independent Contractor

DoorDash
06.2018 - 07.2023

High School Diploma -

Weber High School

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