Christian Dumas

Frontline Outbound collection calls

• Self-motivated, with a strong sense of personal responsibility.

Inward Calls

• Proven ability to learn quickly and adapt to new situations.

CLC MAC Frontline

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated strong organizational and time management skills while managing multiple projects.

CLC Backline

• Adaptable and proficient in learning new concepts quickly and efficiently.

• Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
• Resolved complex claims issues for improved customer satisfaction and reduced claim backlog.
• Reviewed policy coverage details thoroughly before making determinations on benefits eligibility for each unique claim scenario presented.
• Handled sensitive claimants'' personal information with discretion, maintaining confidentiality at all times during the claims process.
• Evaluated and settled complex insurance claims in strict timeframes.
• Posted payments to accounts and maintained records.

• Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
• Delivered friendly service and offered expert support in every interaction.
• Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
• Improved client satisfaction by offering clear, understandable legal advice and maintaining open lines of communication.