James Barnes

Provide credit assistance and solutions to clients,

Key responsibilities include handling primarily outbound/inbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery.

Leveraging problem solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the bank's and client needs.

• Responsibilities includes the monitoring and coaching of customer services representatives to adhere to quality assurance guidelines while interacting with shareholders and clients.
• Prior responsibilities was a senior CSR in the call center.

• Responsibilities includes the monitoring and surveillance in the energy sector of current and potential buyers/sellers to determine trend analysis activity studies for clients as it impacts capital markets.

• Responsibilities include monitoring the buyer/seller surveillance of institutional banks for existing clients to determine market activity trends and analysis.
• Prior duties was a senior customer service representative in the call center.

• Design and implement direct marketing campaigns to secure additional customers for seminars and conferences as well as AMACOM (publications - periodicals) through multi-media techniques to generate sales through the promotion of in-house and rented vendor lead lists.