Microsoft Excel
Hi, I’m
Christian Dykes
Cincinnati,OH
Summary
Dynamic professional with 2 years of diverse experience in customer-focused roles; adept at resolving disputes and managing reservations. Strong analytical and problem-solving skills honed at Fifth Third Bank and Delta Air Lines. Seeking a Consultant position to leverage expertise in client relations and operational improvements.
Overview
6
years of professional experience
1
Certification
Work History
UC Health LLC
Public Safety Communications
12.2024 - Current
Job overview
- Coordinated and managed emergency and non-emergency communications for a healthcare facility, ensuring timely and accurate dispatch of public safety personnel.
- Operated and maintained communication equipment, including radios and computer-aided dispatch systems, to facilitate effective information exchange.
- Monitored multiple communication channels to prioritize and respond to incoming calls, providing critical support to public safety operations.
- Collaborated with law enforcement, fire departments, and emergency medical services to ensure seamless coordination during incidents.
- Conducted regular training sessions for team members to enhance communication skills and improve response efficiency.
- Maintained detailed records of communication activities, ensuring compliance with organizational protocols and legal requirements.
- Analyzed communication processes to identify areas for improvement and implemented strategies to enhance operational effectiveness.
Fifth Third Bank
Disputes Specialist
04.2024 - 12.2024
Job overview
- Investigates and resolves customer disputes related to fraudulent banking transactions, ensuring adherence to regulatory standards and providing timely communication to all parties involved.
Delta Air Lines
Reservation Specialist
10.2023 - 04.2024
Job overview
- Managed inbound calls and assisted customers with flight reservations, providing detailed information on flight schedules, fares, and policies while ensuring a high level of customer satisfaction and maintaining accurate reservation records.
Allied Universal
Security Officer
07.2022 - 02.2024
Job overview
- Provided vigilant security services at Allied Universal facilities, ensuring the safety and protection of personnel, visitors, and property through comprehensive surveillance and patrol operations.
Amazon
FC Associate
06.2021 - 07.2022
Job overview
- Maintained compliance with company safety policies and called violations to attention of management.
- Followed procedures at all times for personal and team safety.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Excellent communication skills, both verbal and written.
Job Corps Trade School
Administrative Assistant
10.2019 - 06.2021
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Developed and formatted PowerPoint presentations using advanced elements.
- Discussed Microsoft offerings with customers to advise on best technologies and products for projects.
- Supported data entry team with custom forms and reports created in Excel and Adobe Creative Suite.
- Installed and configured server and workstation hardware, OS and custom applications.
- Formatted documents using Microsoft products follow specific corporate style guides.
Education
High School
High School Diploma
Cincinnati State Technical And Community CollegeCincinnati, OH
Associate Of Applied Science
Skills
- Order Fulfillment
- Math
- Writing Skills
- Typing
- Organizational Skills
- Call Center
- Customer Support
- Communication Skills
- Data Entry
- Quality Assurance
- Time Management
- Phone Etiquette
- Management
- Supervising Experience
- Surveillance
- Public safety telecommunicator
- Written & oral communications
- Letter preparation
- Mail handling
- Filing
- Scheduling
- Customer service
- Microsoft Project
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Microsoft Teams
Certification
- Basic Life Support (BLS), 06/01/22, 06/01/24
- Office Administration, 10/01/19, Present
- Security Guard License, Present
Software
Microsoft Word
Timeline
Public Safety Communications
UC Health LLC
12.2024 - Current
Disputes Specialist
Fifth Third Bank
04.2024 - 12.2024
Reservation Specialist
Delta Air Lines
10.2023 - 04.2024
Security Officer
Allied Universal
07.2022 - 02.2024
FC Associate
Amazon
06.2021 - 07.2022
Administrative Assistant
Job Corps Trade School
10.2019 - 06.2021
High School
High School Diploma
Cincinnati State Technical And Community College
Associate Of Applied Science
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