Extensive Windows experience
Christian Edson
Jr. Network & Systems Administrator
Wenatchee,WA
Summary
Strives to build and maintain comprehensive computer networks while improving ease of use and reliability.
- Reliable
- Punctual
- Eager to learn
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Technical Support Representative
GTC
Wenatchee, Washington
09.2016 - 07.2017
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Tech Support
LocalTel Communications
Wenatchee, Washington
07.2017 - 10.2021
- Provided technical support for different services including: Email, Fiber internet, Fixed Wireless Internet, and Television.
- Quickly learned company procedures and network specifics.
Tech Support: Lead Technician
LocalTel Communications
10.2021 - 01.2024
- Overlooked day to day operations of the technical support department and assisted with niche issues when they occurred.
- Assisted with the hiring and training of new employees.
Jr. Network and Systems Administrator
LocalTel Communications
Wenatchee, Washington
01.2024 - Current
- Performed software installations and upgrades to Windows operating systems.
- Configured and deployed new systems when they needed to be replaced.
- Implemented asset tracking software to maintain lifespan records of networking equipment and computers.
Education
Network Administration - Network And System Administration
Wenatchee Valley College
Wenatchee, WA 09.2016 - 06.2019
GED -
Westside High School
Wenatchee, WA 06.2013 - 06.2016
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Asset Tracking and Documentation
Network Administration
Accomplishments
- Associate of Technical Science Degree in Computer Technology-Network Administration, 06/2019
- Computer Technician Certificate-Help Desk/IT Support, 06/2019
- Future Technology Leader K-12 nominee, Greater Wenatchee Technology Alliance, 03/2016
- Built and Repaired a Prusia i3 3D printer. And used it to make a prosthetic hand for a triple amputee., 03/2016
- President's Volunteer Service Award, 03/2016
References
Patti Johnson, 206 South Chelan, Wenatchee, WA, 98801, 509-888-5700, PattiJ@localtel.com, Manager
Software
Microsoft Active Directory
Microsoft Entra
Interests
Computer Repair
3D Printing
Computer repair
I build an troubleshoot desktop PC's for my friends and family and make sure they understand how to use them properly.
Timeline
Jr. Network and Systems Administrator
LocalTel Communications
01.2024 - Current
Tech Support: Lead Technician
LocalTel Communications
10.2021 - 01.2024
Tech Support
LocalTel Communications
07.2017 - 10.2021
Technical Support Representative
GTC
09.2016 - 07.2017
Network Administration - Network And System Administration
Wenatchee Valley College
09.2016 - 06.2019
GED -
Westside High School
06.2013 - 06.2016
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