Christian Esquivel
San Antonio,TX
Summary
Proven track record in enhancing customer loyalty and securing business growth, demonstrated at Spectrum through expert retention marketing and persuasive communication. Excelled in analyzing customer feedback and leveraging Microsoft Office for strategic planning, achieving significant improvements in client satisfaction and sales outcomes. Skilled in cross-functional collaboration, consistently surpassing targets with a focus on long-term success.
Overview
4
4
years of professional experience
Work History
Retention Specialist
Spectrum
03.2024 - 10.2024
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
Small Business Sales Representative
Spectrum
05.2023 - 02.2024
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Provided sales forecasts within Number% accuracy each quarter and each year for long-term strategic planning.
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Increased small business sales by developing and maintaining strong relationships with clients.
- Contributed insights from field experiences during weekly sales meetings, fostering continuous improvement within the team.
- Managed a diverse portfolio of accounts across various industries within the small business sector.
Area Manager
Fresh Success Marketing Group, FSMG
11.2022 - 05.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed and implemented strategies to improve customer service and increase sales.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Store Manager
AT&T Mobility
San Antonio, TX
10.2021 - 11.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Sales Professional
Red McCombs Ford
San Antonio, TX
06.2020 - 08.2021
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
- Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built diverse and consistent sales portfolio.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
Education
Business - Management
Alamo College Northwest Vista College
San AntonioN/A - N/A
Sandra Day O’Connor High School
Helotes, TX06.2017
Skills
- Customer Feedback Analysis
- Upselling and Cross Selling
- Documentation skills
- Retention Marketing
- Persuasion techniques
- Trend tracking
- Documentation abilities
- Cross-Functional Communication
- Customer Relations
- Microsoft Office
- Analytical and Critical Thinking
- CRM software proficiency
- Recruitment
- Financial Analysis
- Networking Events
- Documentation and Recordkeeping
- Problem-solving abilities
- Multitasking
- Reliability
- Multitasking Abilities
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Leadership Development
- Training and mentoring
- Team building
Timeline
Retention Specialist
Spectrum
03.2024 - 10.2024
Small Business Sales Representative
Spectrum
05.2023 - 02.2024
Area Manager
Fresh Success Marketing Group, FSMG
11.2022 - 05.2023
Store Manager
AT&T Mobility
10.2021 - 11.2022
Sales Professional
Red McCombs Ford
06.2020 - 08.2021
Business - Management
Alamo College Northwest Vista College
N/A - N/A
Sandra Day O’Connor High School