Christian Falkner
Tyler,TX
Summary
Faithful leader with a strong background in discipleship, program administration, and student development. Skilled in equipping students and staff, managing budgets, and coordinating impactful events and missions. Committed to fostering Christ-centered communities, while ensuring excellence and strategic program growth.
Overview
9
9
years of professional experience
Work History
Customer/Technical Support Specialist
ICampPro
11.2025 - Current
- Provide real-time technical and operational support via email and phone for users of a SaaS platform, troubleshooting issues and ensuring timely resolution.
- Diagnose and resolve complex user challenges, delivering clear, step-by-step guidance while maintaining high customer satisfaction.
- Manage a high volume of incoming support requests, prioritizing tasks effectively in a fast-paced environment to meet response and resolution goals.
- Identify, document, and escalate software bugs with detailed reproduction steps, supporting ongoing product development and platform improvements.
- Create and maintain internal and customer-facing knowledge base articles to reduce repeat inquiries and improve user self-service capability.
- Train and support users on system functionality, enabling efficient management of registrations, payments, and program operations.
- Represented the company at an industry conference, assisting with product demonstrations and engaging prospective clients at a vendor booth.
Ministry & Missions
Link Year | Youth With A Mission (YWAM)
08.2018 - 05.2023
- Planned and coordinated a 2.5 month international mission trip to Indonesia and Malaysia for a team of 12 students, managing all logistics including travel, scheduling, and preparation.
- Led 3 months of pre trip training and discipleship, equipping students for cross cultural engagement, team dynamics, and ministry effectiveness.
- Served as Overseas Outreach Leader, coordinating logistics and co-leading two 4-week international mission trips.
- Mentored and discipled 50+ students, guiding spiritual formation through Bible study, group teaching sessions, and discussions that fostered critical engagement with faith, culture, and service.
Leadership Waterfront Director, Unit Coordinator, Counselor
Kanakuk Kamps
05.2017 - 07.2023
- Managed all waterfront operations, including boating activities and a wakeboard park, ensuring safety and smooth program execution.
- Supervised and mentored a team of counselors, providing guidance to help them lead and manage their cabins effectively.
- Instructed and led activities and events, creating an engaging atmosphere for campers.
- Oversaw the safety and participation of campers during both sporting and water-based activities.
- Served as the primary adult responsible for 48 campers, ensuring their well-being, safety, and positive camp experience.
Education
Bachelor of Science - History
Liberty University
Lynchburg, VA07-2025
Certificate of Leadership And Biblical Studies - Leadership & Biblical Studies
Kanakuk Institute
Branson, MO05-2021
Skills
- Management
- Leadership and mentorship
- Communication and public speaking
- CRM and administrative systems
- Event planning and budget oversight
- Community engagement
- Discipleship and spiritual leadership
- Exceptional interpersonal skills
- Adaptable and motivated
Timeline
Customer/Technical Support Specialist
ICampPro
11.2025 - Current
Ministry & Missions
Link Year | Youth With A Mission (YWAM)
08.2018 - 05.2023
Leadership Waterfront Director, Unit Coordinator, Counselor
Kanakuk Kamps
05.2017 - 07.2023
Bachelor of Science - History
Liberty University
Certificate of Leadership And Biblical Studies - Leadership & Biblical Studies
Kanakuk Institute