Christian Falkner
Tyler,TX
Summary
Faithful leader with a strong background in discipleship, program administration, and student development. Skilled in equipping students and staff, managing budgets, and coordinating impactful events and missions. Committed to fostering Christ-centered communities, while ensuring excellence and strategic program growth.
Overview
9
9
years of professional experience
Work History
Customer/Technical Support Specialist
ICampPro
Longview, TX
11.2025 - Current
- Provide real-time technical and operational support via email and phone for users of a SaaS platform, troubleshooting issues and ensuring timely resolution.
- Diagnose and resolve complex user challenges, delivering clear, step-by-step guidance while maintaining high customer satisfaction.
- Manage a high volume of incoming support requests, prioritizing tasks effectively in a fast-paced environment to meet response and resolution goals.
- Identify, document, and escalate software bugs with detailed reproduction steps, supporting ongoing product development and platform improvements.
- Create and maintain internal and customer-facing knowledge base articles to reduce repeat inquiries and improve user self-service capability.
- Train and support users on system functionality, enabling efficient management of registrations, payments, and program operations.
- Represented the company at an industry conference, assisting with product demonstrations and engaging prospective clients at a vendor booth.
Ministry & Missions
Link Year | Youth With A Mission (YWAM)
Branson, Missouri
08.2018 - 05.2023
- Planned and coordinated a 2.5 month international mission trip to Indonesia and Malaysia for a team of 12 students, managing all logistics including travel, scheduling, and preparation.
- Led 3 months of pre trip training and discipleship, equipping students for cross cultural engagement, team dynamics, and ministry effectiveness.
- Served as Overseas Outreach Leader, coordinating logistics and co-leading two 4-week international mission trips.
- Mentored and discipled 50+ students, guiding spiritual formation through Bible study, group teaching sessions, and discussions that fostered critical engagement with faith, culture, and service.
Leadership Waterfront Director, Unit Coordinator, Counselor
Kanakuk Kamps
Branson, Missouri
05.2017 - 07.2023
- Managed all waterfront operations, including boating activities and a wakeboard park, ensuring safety and smooth program execution.
- Supervised and mentored a team of counselors, providing guidance to help them lead and manage their cabins effectively.
- Instructed and led activities and events, creating an engaging atmosphere for campers.
- Oversaw the safety and participation of campers during both sporting and water-based activities.
- Served as the primary adult responsible for 48 campers, ensuring their well-being, safety, and positive camp experience.
Education
Bachelor of Science - History
Liberty University
Lynchburg, VA07-2025
Certificate of Leadership And Biblical Studies - Leadership & Biblical Studies
Kanakuk Institute
Branson, MO05-2021
Skills
- Management
- Leadership and mentorship
- Communication and public speaking
- CRM and administrative systems
- Event planning and budget oversight
- Community engagement
- Discipleship and spiritual leadership
- Exceptional interpersonal skills
- Adaptable and motivated
Timeline
Customer/Technical Support Specialist
ICampPro
11.2025 - Current
Ministry & Missions
Link Year | Youth With A Mission (YWAM)
08.2018 - 05.2023
Leadership Waterfront Director, Unit Coordinator, Counselor
Kanakuk Kamps
05.2017 - 07.2023
Bachelor of Science - History
Liberty University
Certificate of Leadership And Biblical Studies - Leadership & Biblical Studies
Kanakuk Institute