Christian Favela

• Developed and implemented strategic marketing campaigns to enhance brand visibility.
• Oversaw daily business operations, optimizing processes for improved service delivery.
• Managed financial planning, budgeting, and forecasting to ensure profitability.
• Directed marketing initiatives to increase brand visibility and attract new customers.
• Analyzed market trends to identify growth opportunities and optimize product offerings.
• Established partnerships with business owners, negotiating terms to improve sales.
• Developed and implemented operational strategies to enhance efficiency and productivity.

• Conducted product demonstrations and presentations to effectively communicate the value proposition of Comcast cable, internet, and mobile.
• Collaborated with cross-functional teams to ensure smooth implementation of services and resolve customer issues promptly.
• Consistently met or exceeded sales targets up to 350% by creating and switching over 250 accounts.
• Consistently achieved high customer satisfaction scores through effective communication and problem-solving skills.
• Excelled at intrapersonal communication and multitasking skills, in both English and Spanish, while presenting impressive customer service.
• Provided personalized solutions to over 15-20 unique client accounts per day.

• Cultivated relationships with SMB clients to understand needs and drive tailored solutions.

Drive new business development and account growth throughout the Chicago region, marketing phone, cable and Internet services to small-to-medium sized businesses.

• Maintain a record for exceeding sales quotas via cold-calling, networking, personalized service, persistent follow-up, creative presentations and building client relationships.
• Target existing customers, reduce/ minimize account downgrades and terminations, and achieve maximum account penetration by identifying solutions to customer business needs.
• Utilize data mining to prioritize sales activities via Salesforce's Sales Cloud, leveraging real-time analytical reports and opportunity kanbans to pursue the most viable, profitable leads.
• Represent the company at a variety of professional events to cultivate a strong business network, generate referrals, assess industry trends and develop sales leads.

• Developed and maintained relationships with clients to drive customer satisfaction and retention.
• Facilitated product demonstrations to effectively showcase features and benefits to prospective customers.
• Collaborated with cross-functional teams to streamline sales processes and enhance service delivery.
• Trained and mentored junior sales staff, fostering a collaborative team environment focused on achieving targets.
• Utilized CRM tools to track interactions, manage leads, and ensure accurate reporting of sales activities.
• Expanded customer base through cold calling, networking, and relationship building.