Christian F. Charlestin
Allentown,PA
Summary
Dynamic and results-driven Operations Executive with extensive experience leading large-scale, multi-site logistics and fulfillment operations across Fortune 500 organizations. Proven track record of managing P&Ls exceeding $1B, directing teams of 60,000+ employees, and delivering measurable improvements in productivity and service performance. Adept at designing and implementing strategic initiatives, workforce development programs, and operational excellence frameworks that drive growth. Recognized for leading high-performance cultures and successfully piloting initiatives that scale nationwide. Seeking a senior executive role to leverage operational expertise and leadership skills to advance organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Managing Director- Operations and Supply Chain
Federal Express Corporation
Eastern Region- US
02.2026 - Current
- Achieved enhanced national service performance through strategic leadership in enterprise operations and transportation supply chain initiatives. Delivered significant improvements in multi-regional hub linehaul, middle-mile, and last-mile networks. Drove capacity planning and workforce strategy automation, resulting in increased network reliability and efficiency.
- Managed budget oversight to support organizational financial objectives and strategic initiatives.
- Led comprehensive strategic planning efforts to ensure alignment of organizational goals with current market dynamics.
- Facilitated collaboration among diverse teams to improve operational processes and achieve project objectives.
- Developed strategic partnerships with key stakeholders to align efforts with business objectives.
- Analyzed performance data to refine metrics for effective progress monitoring and resource allocation optimization.
- Created comprehensive training initiatives aimed at boosting overall productivity and team performance.
- Managed supplier and vendor negotiations, focusing on favorable contract terms to drive cost savings.
- Implemented comprehensive employee development programs and resources to enhance a culture of continuous learning.
Managing Director of Operations
Federal Express Corporation (FedEx Ground)
Eastern Region, US
02.2025 - 02.2026
- Directed operations for eastern region, overseeing 70+ facilities, including mega hubs, regional hubs, and delivery stations. Partnered with executive teams to enhance workforce planning, finance, ISP performance, and network reliability. Coordinated with cross-functional leadership in finance, engineering, HR, legal, and transportation to ensure alignment of regional strategies with corporate goals.
- Managed regional operational KPIs to enhance service delivery, optimize cost productivity, ensure safety compliance, and improve customer escalation management.
- Oversaw training and mentorship of directors, senior managers, general managers, and site leaders, fostering leadership readiness and reinforcing enterprise-wide operational consistency.
- Facilitated rapid recovery and sustained performance by serving as executive escalation authority for regional incidents, particularly during peak operations and adverse weather conditions.
- Oversaw eastern region operations, achieving national recognition for three years by exceeding service, safety, and financial benchmarks while managing increased volume and complexity.
- Managed financial resources for logistics projects, ensuring optimal utilization and cost-effectiveness.
- Conducted comprehensive data analysis to support strategic decisions that fostered positive company outcomes.
- Developed and implemented strategies to streamline operations, resulting in reduced transit times and increased package throughput.
- Analyzed and improved operational processes to drive efficiency improvements across various distribution centers.
- Directed operational strategy to enhance package delivery efficiency across multiple regions.
Regional Manager – Territory of Operations
Federal Express Corporation (FedEx Ground)
Woodbridge, NJ
09.2023 - 02.2025
- Oversaw operations across 27 delivery stations and 13 mega hubs, facilitating the processing of over 50 million packages weekly. Led a team of 20,000 employees across hubs and stations, providing strategic guidance, coaching, and performance management. Evaluated KPIs, service metrics, and compliance standards to drive high-quality operational performance.
- Managed regional teams, focusing on operational excellence and driving strategic initiatives to enhance performance.
- Conducted in-depth analysis of market trends to guide regional strategy and improve resource distribution.
- Administered comprehensive P&L responsibilities exceeding $1B, prioritizing profitability and operational efficiency across various state operations.
- Managed logistics and operational workflows across 27 stations and 13 hubs to maintain uninterrupted service for over 50 million packages weekly.
- Formulated and launched comprehensive workforce development initiatives aimed at fostering career growth for GMs and ASMs.
- Enhanced teamwork across departments to support effective integration of new facilities and network expansions.
General Manager
Federal Express Corporation (FedEx Ground)
Woodbridge, NJ
10.2021 - 09.2023
- Achieved high team morale and low employee turnover through effective cultural engagement and safety initiatives. Drove operational success at flagship mega hub processing over 1 million packages daily, managing a workforce of 7,000 employees. Delivered profitability through oversight of a $250 million P&L, optimizing cost control and operational efficiency.
- Led cross-functional teams to navigate project lifecycles, achieving timely and budget-compliant outcomes. Oversaw project planning and execution to align with strategic objectives. Fostered a collaborative environment to drive team performance and accountability.
- Honored with Hub of the Year recognition for excellence in national outbound service performance.
- Transformed hub infrastructure to support strategic network expansion and improve scalability.
- Developed and executed a scalable integration model as part of the FedEx Ground-Express tri-color merger initiative.
- Implemented coaching strategies, leadership training, and operational support to boost team performance.
- Implemented cost-saving initiatives, improving operational workflows and enhancing service delivery.
- Led cross-functional teams to execute strategic projects, fostering collaboration and achieving organizational goals.
General Manager
Amazon
Staten Island, NY
09.2020 - 10.2021
- Directed operations at a major Amazon fulfillment center in the northeast, overseeing the processing of millions of parcels each week. Managed comprehensive site P&L with a strategic focus on cost management, operational efficiency, and adherence to safety regulations. Led inbound and outbound operations while supervising a diverse workforce of 6000–7000 employees across multiple shifts.
- Achieved timely project delivery while maintaining budgetary constraints through effective team management. Drove project outcomes by enhancing team collaboration and communication. Delivered successful project results that met organizational goals.
- Enhanced team dynamics through targeted engagement programs and comprehensive coaching and performance development efforts.
- Implemented strategies to ensure a safe and compliant work environment while driving high performance through accountability and productivity initiatives.
- Developed and executed comprehensive safety and contingency strategies, achieving 98% operational reliability throughout COVID-19 crisis.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
Site Leader
Amazon
Edison, NJ
08.2019 - 09.2020
- Launched and scaled a new regional fulfillment site handling 1M daily packages. Oversaw outbound operations to ensure high reliability, compliance, and safety standards. Implemented pandemic safety protocols including PPE distribution, sanitation, and social distancing measures. Monitored KPIs, operational metrics, and workforce productivity to ensure site performance targets were met.
- Key Achievements:
- → Streamlined workflows and operational processes to improve efficiency and accuracy.
- → Implemented pandemic safety measures protecting employee health and maintaining operations.
- → Fostered a high-performance, safety-focused culture emphasizing accountability and collaboration.
Assistant General Manager
Federal Express Corporation (FedEx Ground)
Woodbridge, NJ
10.2018 - 08.2019
- Oversaw throughput, scheduling, and workflow processes to maximize operational efficiency. Streamlined KPI reporting dashboards for improved executive visibility and decision-making. Managed day-to-day operations of the facility, leading a team of 2,500 employees across multiple shifts. Optimized labor and resource allocation to meet peak operational demands.
- Key Achievements:
- → Streamlined KPI dashboards to enhance executive reporting and visibility.
- → Achieved 97%+ on-time performance by optimizing operations and workforce scheduling.
- → Fostered a safety-focused and high-performance environment emphasizing accountability and excellence.
Operations Manager
Federal Express Corporation (FedEx Ground)
Woodbridge, NJ
11.2017 - 10.2018
- Achieved operational efficiency through effective management of package sorting and dispatch planning processes. Elevated service standards by closely monitoring key performance indicators and reliability metrics. Established a high-performance culture focused on safety and accountability. Reduced operational errors by implementing advanced automation systems and comprehensive compliance training.
- Achieved timely project delivery while maintaining budgetary constraints through effective team management. Enhanced project outcomes by streamlining communication and collaboration among team members. Drove project success by implementing best practices in project management.
- Led hub operations to ensure efficient management of 1,500 employees and 45 area managers, optimizing workflow across shifts.
- Facilitated collaboration among cross-functional teams to enhance operational efficiency.
Area Manager
Federal Express Corporation
Woodbridge
10.2016 - 11.2017
- Led a team of 1,000 employees and 50 supervisors, focusing on enhancing operational efficiency within hub zones.
- Optimized transportation operations to support cost reduction and improve overall productivity.
- Designed and executed training strategies that successfully transitioned 12 supervisors into management roles, fostering organizational growth.
- Developed and implemented coaching strategies aimed at minimizing first-aid cases and promoting a safer work environment.
Operations Supervisor
Federal Express Corporation
Woodbridge, NJ
09.2015 - 10.2016
- Managed a workforce of 900 personnel to ensure compliance with quality assurance standards on the dock.
- Oversaw the end-to-end processing of 450,000 packages, achieving a record cycle duration.
- Supervised daily operations to ensure adherence to company policies and safety regulations.
Education
MBA - Business Administration
Rutgers University
New Brunswick, NJ05.2023
B.S. - Criminal Justice
Monmouth University
West Long Branch, NJ05.2020
Skills
- P&L Oversight
- Lean & Six Sigma
- Workforce Leadership
- High-Volume Operations
- Operational Excellence
- Logistics & Distribution
- Operations Management
- KPI Monitoring
- Employee Engagement
- Continuous Improvement
- Crisis & Risk Management
- Automation & WMS Systems
- Performance Metrics Analysis
- Safety & Compliance Management
- Team Development
- Cost Reduction Strategies
- Talent Succession Planning
- Cross-Functional Collaboration
- Labor Planning & Scheduling
- Mentoring and training
- Partnership development
- Succession planning
Accomplishments
Adept at monitoring KPIs, operational metrics, and safety compliance to maintain service excellence.
● Skilled at leading cross-functional teams to deliver high-volume, time-sensitive operational objectives.
● Adept at designing and implementing workforce development programs to advance talent and succession planning.
● Proficient in large-scale operations management, including multi-site logistics, workforce leadership, and P&L oversight.
● Experienced in process optimization and continuous improvement methodologies, such as Lean, Six Sigma, and QDM.
● Proficient in deploying technology solutions, automation, and WMS/linehaul systems to enhance efficiency and accuracy
Certification
- Lean Six Sigma Green Belt & Black Belt Candidate
- PMP
- OSHA & WHS Certified
- CLTD
- CSCP
- CWLP
- CPDW
- SAP/WMS/TMS/Blue Yonder
- CPR/AED
Languages
Spanish
French
English
Creole
Portuguese
Timeline
Managing Director- Operations and Supply Chain
Federal Express Corporation
02.2026 - Current
Managing Director of Operations
Federal Express Corporation (FedEx Ground)
02.2025 - 02.2026
Regional Manager – Territory of Operations
Federal Express Corporation (FedEx Ground)
09.2023 - 02.2025
General Manager
Federal Express Corporation (FedEx Ground)
10.2021 - 09.2023
General Manager
Amazon
09.2020 - 10.2021
Site Leader
Amazon
08.2019 - 09.2020
Assistant General Manager
Federal Express Corporation (FedEx Ground)
10.2018 - 08.2019
Operations Manager
Federal Express Corporation (FedEx Ground)
11.2017 - 10.2018
Area Manager
Federal Express Corporation
10.2016 - 11.2017
Operations Supervisor
Federal Express Corporation
09.2015 - 10.2016
MBA - Business Administration
Rutgers University
B.S. - Criminal Justice
Monmouth University