CHRISTIAN FERGUSON
Fairfax,VA
Summary
I have worked with computers for about six years and have loved it. I am looking for a better career choice with better pay. I am respectful, kind, and enthusiastic. I’m a hard worker and have been told to be someone who goes above and beyond! I have worked with countless people on computer troubleshooting and optimization. All of which, I started on my own. I am a Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. I have background with labor in automotive, management/detailing and computer work
Overview
2027
2027
years of professional experience
Work History
Manager
5 Below
Fairfax, VA
09.2020 - Current
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Monitored staff performance and addressed issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Trained employees on additional job positions to maintain coverage of roles.
Computer Technician
Self Employed Services
Fredericksburg, VA
2019 - Current
- Dual Pc Setups
- Single Pc Setups
- Windows Installs
- Windows optimizations.
- Troubleshooting
- Software setup
- Gaming optimization
- Streaming optimization
- Hardware Troubleshooting
- Diagnosed and resolved hardware and software issues for clients efficiently.
- Provided technical support via phone, email, and in-person consultations.
- Performed system upgrades and installations to enhance performance.
- Conducted routine maintenance checks to ensure optimal functionality.
- Enhanced system performance by conducting regular software and hardware updates.
Private Aviation Detailing
Paragon Aviation
Fairfax
02.2022 - 2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma - undefined
Chantilly High School
Chantilly, VA07.2021
Skills
Computer Systems
PC troubleshooting
Bios troubleshooting
Staff Development
Windows installs
Computer optimizations
Software optimizations
Dual pcs setup knowledge
Single pc setup knowledge
WiFi troubleshooting
Project Management
Sales Techniques
Administration and Reporting
Project Planning
Goal Setting
Problem Resolution
Training and Development
Employee Coaching and Motivation
Staff Training
Teamwork and Collaboration
Documentation and Reporting
Verbal and Written Communication
Scheduling and Coordinating
Hiring and Training
Accomplishments
I work with many big streamers around the world!
Timeline
Private Aviation Detailing
Paragon Aviation
02.2022 - 2024
Manager
5 Below
09.2020 - Current
High School Diploma - undefined
Chantilly High School
Computer Technician
Self Employed Services
2019 - Current