Christian Fernandez Martinez
Tampa
Summary
Dedicated and results-driven Account Manager with a proven track record in the cleaning industry. Expert in fostering strong client relationships, optimizing service delivery, and leading dynamic teams of cleaning professionals. I specialize in employee management, from training and development to performance monitoring and conflict resolution. Possessing a Registered Building Service Manager (RBSM) certification from BSCAI, I bring a comprehensive understanding of industry best practices and a commitment to delivering top-tier cleaning solutions. My focus on quality control, employee development, and client satisfaction positions me as a valuable asset in driving success for both clients and the cleaning company.
Overview
3
3
years of professional experience
Work History
Account Manager
Master Maintenance Inc.
04.2021 - Current
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborating with cleaning crews and supervisors to ensure efficient service delivery.
- Conducting regular meetings to discuss client expectations and service standards.
- Identifying training needs for cleaning staff and coordinating training programs.
- Ensuring that cleaners & supervisors are equipped with the necessary skills and knowledge.
- Ensuring that cleaning staff adhere to safety protocols and guidelines.
- Coordinating with logistics and supply chain teams to ensure cleaning supplies are readily available.
- Managing staffing levels to meet client demands efficiently.
Education
Bachelor of Science - Business Management
University of South Florida
2025
Associate of Science - Business Management
Hillsborough Community College
Tampa, FL12.2020
High School Diploma -
Gaither High School
06.2017
Skills
- Client Relationship Management
- Team Training
- Complaint Management
- Report Writing
- Account Management
- Customer Service
Timeline
Account Manager
Master Maintenance Inc.
04.2021 - Current
Bachelor of Science - Business Management
University of South Florida
Associate of Science - Business Management
Hillsborough Community College
High School Diploma -
Gaither High School
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