Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christian Ferraro

Wilmington,MA

Summary

Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Expertise in Microsoft Office applications. Team-oriented self-starter bringing eighteen years in training, staff development, management and human resources. Exceptional communication, analytical and organizational skills.

Overview

15
15
years of professional experience

Work History

Supervisor RX

CVS Pharmacy
02.2020 - Current
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

General Manger

Panera Bread
08.2016 - 04.2019
  • Time management for production, delivery and other tasks
  • Problem solver with desired outcomes
  • Establishes optimal staffing levels & deployment
  • Plans for next day staffing; quickly reacts to last minute business flow
  • Selects, coaches and develops high performing associates
  • Team builder, coach and motivator; ensures positive work environment
  • Proactively resolves employee relations issues
  • Partners with associates on sales building techniques and provides daily feedback on goals
  • Acts as constant learner, champions standards and demonstrates resourcefulness
  • Builds business through partnerships and customer knowledge
  • Developed and maintained relationships with customers and suppliers through account development.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization

Assistant Manager

Panera Bread
11.2014 - 08.2016
  • Holds primary responsibility for maintaining accuracy of transactions and ensuring appropriate cash handling processes
  • Inspires associates to have fun while generating high productivity
  • Is primary resource for Associates
  • Looks for ways to keep bakery-cafe moving forward confidently and effectively, ideally by following scripted plays, but always ready to create real-time strategy to ensure customers receive Panera experience.
  • Accurately performed inventory management keeping expenses within 0.12% of budget

Unit Training Manager

Dunkin Donuts Scrivanos Group
09.2013 - 11.2014
  • Developed and implemented Management training program designed to give newly hired or promoted Store managers skills needed to be successful
  • Coached and mentored Managers-in-training throughout 5 week training course
  • Conduct Servsafe instruction and Proctor Servsafe Exams
  • Instruct MITs in all aspects of Store management including Food Cost management, Labor Management, and Hiring and Training of Staff
  • Delivered new employee on boarding and training sessions.

Store Manager

Dunkin Donuts
04.2011 - 09.2013
  • As Store manager, had responsibility for all aspects of store operations
  • Key areas of responsibility include labor management, daily operations, and customer care
  • Labor management duties include hiring and training associates, creating work schedules, delegating work, and evaluating employee performance
  • To regulate daily operations, managers file paperwork, analyze weekly sales numbers, order supplies, and perform opening or closing duties
  • Customer care duties include greeting customers, providing prompt and helpful services, and handling customer complaints in professional manager
  • Managers must ensure employees provide except customer care, as well.
  • Increased sales by 35% over two year period

Assistant Manager

Dunkin Donuts
11.2010 - 03.2011
  • Responsible for directing daily operations of a single store
  • Operates in accordance with prescribed policies and practices
  • Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising
  • May participate in image-building activities within local community
  • As highest management position within unit, is accountable for unit and its operations at all times whether physically present or not.

Education

Bachelor of Science - Business Administration W/ Accounting Concentration

University of Massachusetts - Boston
Boston, MA
05.2023

Minor - Criminal Justice

University of Massachusetts - Boston
Boston, MA
05.2023

Associate of Science - Business Administration

Middlesex Community College - Bedford
Bedford, MA
06.2021

High School Diploma -

Wilmington High School
Wilmington, MA
06.1998

Skills

  • Station Preparation
  • Team Direction
  • Standard Operating Procedures Proficient
  • Instructing Users
  • Microsoft Dynamics
  • Expense Reduction
  • Revenue Growth
  • Bank Deposit Procedures

Accomplishments

Served United States Army Reserve from May 1998 - September 2008.

Twice awarded Army Commendation Medal

Award Army Achievement Medal

Graduate of Primary Leadership Development Course

Graduate of Basic Non-Commissioned Officers Course

Timeline

Supervisor RX

CVS Pharmacy
02.2020 - Current

General Manger

Panera Bread
08.2016 - 04.2019

Assistant Manager

Panera Bread
11.2014 - 08.2016

Unit Training Manager

Dunkin Donuts Scrivanos Group
09.2013 - 11.2014

Store Manager

Dunkin Donuts
04.2011 - 09.2013

Assistant Manager

Dunkin Donuts
11.2010 - 03.2011

Bachelor of Science - Business Administration W/ Accounting Concentration

University of Massachusetts - Boston

Minor - Criminal Justice

University of Massachusetts - Boston

Associate of Science - Business Administration

Middlesex Community College - Bedford

High School Diploma -

Wilmington High School

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